🚀 go-pugleaf

Many weeks ago, I was receiving harassing phone calls and called the phone
company to have my number changed. At the time, they told me that they would
have to have someone call me back but that it would be within the week. I found
it unusual, but hey..I'm patient...and I waited. No phone call from Verizon.
The following week, I called again and was told I had the wrong department and
they transferred me to another wrong department who then transferred me to
another wrong department. I hung up, frustrated. A week or so after that, still
having not received my call back from them, I tried again. I spoke to a very
nice gentleman who assured me that someone would call me back in 24-48hrs and
when I asked why someone could not help me at that moment, he said that they
were backed up with service orders. He mentioned the strike, blah blah
blah..and so I waited...24-48-72-96...hours..no call back. So, I said screw
it....the calls had stopped and so I decided to just leave it alone.

Wednesday morning I get a call from a woamn from Verizon....what? 4weeks
later?? Anyway, she's calling to confirm my change of service order and to
begin processing it. I said "ok" and as she's typing away, she says "You don't
have Verizon"....dumbfounded, I replied..."What do you mean I don't have
Verizon?..I get a bill from Verizon!". She asked me to hold..and I did.....and
did and did and did until she finally came on and said there had been a mixup
with my account, about 6mos ago, my service was taken over by Z-tel and that
they still had possession of my phone line, even though Verizon bills me.
WTF??? I remember that I tried Z-tel but I also remember calling them back and
cancelling my service with them and speaking to Verizon and becoming a Verizon
customer again. Verizon didn't have those records. I am instructed at this
point that if I want my phone line to change over to Verizon...I need to call
Z-tel and tell them to cancel my order. HELLO?? I already did that!! I am
instructed again of the same thing, so I hang up with Verizon and call
Z-tel...and I get a rep on the line, her name is Rachel btw, and she cancels my
service...and tells me it will be 24-48hrs for the process.....she can't
provide me with a cancellation number..THIS SHOULD HAVE BEEN MY FIRST CLUE!!! I
hang up...call Verizon, place my "new" order with them...I have to have a whole
new service ordered....with a "new" $100.00 deposit. I guess it doesn't matter
that I've been a customer with Verizon for many years..minus the couple of
months(or more according to them) that I was a Z-tel subscriber. So I pay the
100.00 over the phone with a credit card..and am told that my new number will
be in effect on Friday....but only if Z-tel has done a "full disconnect" of my
line. Rachel used those exact terms so I needn't worry, right?

I get off the phone and pick it up again to call my mom and no dial tone. WTF?
No damned dial tone. I get my cell and I call my home number and I get this
"Per the customer's request, (xxx)xxx-xxxx has been temporarily
disconnect"......TEMPORARILY?? I need a "FULL DISCONNECT" thank you. 

I get LaToya upon calling Z-tel and she tells me that lovely Rachel didn't
follow through on the request and that she will.....HA...got a cancellation
number from LaToya!! I called Verizon back to let them know that it was a go. I
got a FULL DISCONNECT!!! Yippee......until...

Yesterday; I get this wonderfully nasty woman from Verizon telling me that I
will not have a phone all weekend because Z-tel did not give me a FULL
DISCONNECT. I assured her that they did....I have a cancellation number
afterall. This woman was relentless.....I hate people who ignore what you say
and just continue to say the same thing...her's a bit of our conversation..

Verizon: You will need to call Z-tel and get a Full disconnect, not a temporary
disconnnect.

Me:  I already did that

Verizon: If you want to ignore my advice, that's fine...I'm only trying to help
you.

Me: Ignore? I am not ignoring, I'm telling you that I've already done what you
are telling me needs to be done.

Verizon: I'm only trying to help you, you don't want to be without service all
weekend do you.

Me: I've called Z-tel and they are processing a Full Disconnect and said it
will take 24-48hrs.

Verizon: But your order is for tomorrow, we can't give you your service and a
new phone number if you don't have a full disconnect order.

Me: It's only been 24hrs since I called Z-tel, it will be fine by tomorrow.

Verizon: As I said, you will not get new service if you don't call your other
company and request a full disconnect.

Me: OK, I'm willing to wait out the 48hrs..if at that time I have a problem I
will call Z-tel.

Verizon: You don't want to call them now and put in a request, you won't have
service for the weekend

Me: I've already called Z-tel and my service is to be fully disconnect within
24-48hrs...24 have already passed..if I call them now, they will only tell me
that I need to wait an additional 24, right? 

Verizon: We at Verizon are only trying to assist you.


F*CK OFF!!! Well, I hope little miss fancy pants is loving the fact that my
service is back on......only problem is, they turned my new service on, but
only my residential and not my line for my modem.......and they have it
switched around....LMAO

Thanks for listening.

Andrea