🚀 go-pugleaf

>Subject: A Rant about the phone company
>From: alh51235@aol.com  (ALH51235)
>Date: 9/12/2003 3:24 PM Eastern Standard Time
>Message-id: <20030912152428.05965.00000643@mb-m07.aol.com>
>
>Many weeks ago, I was receiving harassing phone calls and called the phone
>company to have my number changed. At the time, they told me that they would
>have to have someone call me back but that it would be within the week. I
>found
>it unusual, but hey..I'm patient...and I waited. No phone call from Verizon.
>The following week, I called again and was told I had the wrong department
>and
>they transferred me to another wrong department who then transferred me to
>another wrong department. I hung up, frustrated. A week or so after that,
>still
>having not received my call back from them, I tried again. I spoke to a very
>nice gentleman who assured me that someone would call me back in 24-48hrs and
>when I asked why someone could not help me at that moment, he said that they
>were backed up with service orders. He mentioned the strike, blah blah
>blah..and so I waited...24-48-72-96...hours..no call back. So, I said screw
>it....the calls had stopped and so I decided to just leave it alone.
>
>Wednesday morning I get a call from a woamn from Verizon....what? 4weeks
>later?? Anyway, she's calling to confirm my change of service order and to
>begin processing it. I said "ok" and as she's typing away, she says "You
>don't
>have Verizon"....dumbfounded, I replied..."What do you mean I don't have
>Verizon?..I get a bill from Verizon!". She asked me to hold..and I
>did.....and
>did and did and did until she finally came on and said there had been a mixup
>with my account, about 6mos ago, my service was taken over by Z-tel and that
>they still had possession of my phone line, even though Verizon bills me.
>WTF??? I remember that I tried Z-tel but I also remember calling them back
>and
>cancelling my service with them and speaking to Verizon and becoming a
>Verizon
>customer again. Verizon didn't have those records. I am instructed at this
>point that if I want my phone line to change over to Verizon...I need to call
>Z-tel and tell them to cancel my order. HELLO?? I already did that!! I am
>instructed again of the same thing, so I hang up with Verizon and call
>Z-tel...and I get a rep on the line, her name is Rachel btw, and she cancels
>my
>service...and tells me it will be 24-48hrs for the process.....she can't
>provide me with a cancellation number..THIS SHOULD HAVE BEEN MY FIRST CLUE!!!
>I
>hang up...call Verizon, place my "new" order with them...I have to have a
>whole
>new service ordered....with a "new" $100.00 deposit. I guess it doesn't
>matter
>that I've been a customer with Verizon for many years..minus the couple of
>months(or more according to them) that I was a Z-tel subscriber. So I pay the
>100.00 over the phone with a credit card..and am told that my new number will
>be in effect on Friday....but only if Z-tel has done a "full disconnect" of
>my
>line. Rachel used those exact terms so I needn't worry, right?
>
>I get off the phone and pick it up again to call my mom and no dial tone.
>WTF?
>No damned dial tone. I get my cell and I call my home number and I get this
>"Per the customer's request, (xxx)xxx-xxxx has been temporarily
>disconnect"......TEMPORARILY?? I need a "FULL DISCONNECT" thank you. 
>
>I get LaToya upon calling Z-tel and she tells me that lovely Rachel didn't
>follow through on the request and that she will.....HA...got a cancellation
>number from LaToya!! I called Verizon back to let them know that it was a go.
>I
>got a FULL DISCONNECT!!! Yippee......until...
>
>Yesterday; I get this wonderfully nasty woman from Verizon telling me that I
>will not have a phone all weekend because Z-tel did not give me a FULL
>DISCONNECT. I assured her that they did....I have a cancellation number
>afterall. This woman was relentless.....I hate people who ignore what you say
>and just continue to say the same thing...her's a bit of our conversation..
>
>Verizon: You will need to call Z-tel and get a Full disconnect, not a
>temporary
>disconnnect.
>
>Me:  I already did that
>
>Verizon: If you want to ignore my advice, that's fine...I'm only trying to
>help
>you.
>
>Me: Ignore? I am not ignoring, I'm telling you that I've already done what
>you
>are telling me needs to be done.
>
>Verizon: I'm only trying to help you, you don't want to be without service
>all
>weekend do you.
>
>Me: I've called Z-tel and they are processing a Full Disconnect and said it
>will take 24-48hrs.
>
>Verizon: But your order is for tomorrow, we can't give you your service and a
>new phone number if you don't have a full disconnect order.
>
>Me: It's only been 24hrs since I called Z-tel, it will be fine by tomorrow.
>
>Verizon: As I said, you will not get new service if you don't call your other
>company and request a full disconnect.
>
>Me: OK, I'm willing to wait out the 48hrs..if at that time I have a problem I
>will call Z-tel.
>
>Verizon: You don't want to call them now and put in a request, you won't have
>service for the weekend
>
>Me: I've already called Z-tel and my service is to be fully disconnect within
>24-48hrs...24 have already passed..if I call them now, they will only tell me
>that I need to wait an additional 24, right? 
>
>Verizon: We at Verizon are only trying to assist you.
>
>
>F*CK OFF!!! Well, I hope little miss fancy pants is loving the fact that my
>service is back on......only problem is, they turned my new service on, but
>only my residential and not my line for my modem.......and they have it
>switched around....LMAO
>
>Thanks for listening.
>
>Andrea
>
>Andy!  Sorry!  I have a big problem just understanding a phone bill. Our local
college actually gives an evening class on "deciphering your phone bill" 
Honest!.
>
>
>
>