🚀 go-pugleaf

We have published avenues for support both on our Web site and the manuals that
were included with your product.  These newsgroups have been provided to enable
our customers to discuss their products and use with other components within
their system.  I don't know of any company that uses a news server, either their
own, or one in the public Usenet as a means of Technical Support.   As a matter
of fact, I don't think there are that many company owned news servers left.

--
Harvey Fong
Technical Marketing Specialist
Audio Products
Creative Labs Inc.
http://www.soundblaster.com


Steve wrote:

> Where is the tech support newsgroups?
> "Keyan" <fall_of_stars@hotmail.com> wrote in message
> news:94g3b8$aqs$1@news.creativelabs.com...
> > First and foremost, this IS NOT a tech support newsgroup.  It never has
> > been, and probably never will be.  It is a user forum.
> >
> > Website polls are extremely inaccurate, for reasons I don't even want to
> > start getting into, so even if Zdnet did a survey, the results would be
> > questionable at best.
> >
> > It sounds almost as though the TAD cable might be bad, have you checked
> > that?
> >
> > "Xavier Henry" <Xavier_Henry@Hotmail.com> wrote in message
> > news:94fqeq$424$1@news.creativelabs.com...
> > > Does Creative care about us ?
> > >
> > > Harvey, please do not take this personally, as it seems you may be the
> > only
> > > one here trying to help. However, it does seem that nobody really cares
> at
> > > Creative. BUYER BEWARE : YOU BOUGHT IT, NOW YOU'VE GOT IT  !
> > >
> > > May be Creative management are all attending a communication seminar !
> If
> > > not, they probably should ! That Creative cannot solve all these
> problems
> > > right away may (arguably) be acceptable. That they do not seem to have a
> > > plan or if they have one, they must be the only one to know about it, to
> > > address the numerous calls for help from their customers (as is apparent
> > > from those newsgroups) is NOT acceptable.
> > >
> > > I realize that Creative cards are a good bargain pricewise, however,
> they
> > > should clearly state that the price does not include any support nor
> does
> > it
> > > imply a warranty that their product will work even when properly
> installed
> > !
> > > It seems to me they should spend less money on their glitzy web site and
> > > more in supporting their customer.
> > >
> > > Harvey, since you seem to be the only existing link between us and
> > Creative
> > > management, I, and I am sure, many other people here, would appreciate
> to
> > > get a response from Creative management on the blatant lack of care for
> > > their customers. I hope, for their sake, that their cars and bizzjets
> work
> > > better than than our cards !
> > >
> > > I would, by the way, also appreciate having answers to the question
> > > previously posted and appended below. I also had sent it to the support
> > > E-mail adress and have received no answer either.
> > >
> > > Thanks in advance.
> > >
> > >     Xavier Henry
> > >
> > > Note to Ziff-Davis editors (cc list) : Ziff-Davis would provide a great
> > > service (IMHO) to us (consumers) to provide some sort of quick survey to
> > > rate after sale customer satisfaction. This would certainly allow us
> make
> > > better informed decision. It's nice to have great technical reviews
> > > advertising good deeds of new products, but a monthly (?) rating of the
> > main
> > > computer world players would also be of utmost interest....
> > >
> > > ----- Original Message -----
> > > From: "Xavier J. Henry" <Xavier_Henry@compuserve.com>
> > > Newsgroups:
> > >
> creative.misc,creative.products.misc,creative.products.sound_blaster.live
> > > Sent: Tuesday, January 02, 2001 2:53 PM
> > > Subject: Modem Blaster PCI V90 & Sound Blaster Live TAD not working
> > >
> > >
> > > > I have installed a Modem blaster 56K V90 PCI modem and a Soundblaster
> > live
> > > > in my new PC with Win2k. I have installed the TAD cable between the
> > modem
> > > > and the audio card and removed the TAD enable jumper. I am using
> Comlite
> > > as
> > > > my communication software.
> > > >
> > > > If I call someone, they can hear me, though quite faintly (but I have
> > not
> > > > played with the microphone setting yet), but I cannot hear them. What
> am
> > I
> > > > missing ? I have the microphone and the speakers connected on the
> > > > Soundblaster card. Commlite offers different combination of sources
> for
> > in
> > > > and out and I have been shuffling through them with no result.
> > > >
> > > > I also have no modem sound even though it is set.
> > > >
> > > >
> > > >     Xavier
> > > >
> > > >
> > >
> > >
> >
> >