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Article #213Creative Labs - poor support, never buy again
From: JP
Date: Wed, 29 Aug 2001 08:16
Date: Wed, 29 Aug 2001 08:16
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I've been trying to get a firmware upgrade for my RW8435E, but Creative Labs won't provide one, even though the real manufacturer, Samsung, has had one available for ten months now (version BS04). Phil Hemmert of Creative says that his company won't provide an upgrade and that one isn't needed because the product does everything advertised on the box. But if a firmware upgrade wasn't needed, why did Samsung release one? The BS04 upgrade reportedly fixes some problems with burning certain brands of disks and also adds some features.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 112df1,17c3a63734d2c35f,start X-Google-Attributes: gid112df1,public X-Google-ArrivalTime: 2001-08-29 01:19:29 PST Path: arc1-ca.pugleaf.net!archiver1.google.com!newsfeed.google.com!sn-xit-02!supernews.com!news.tele.dk!small.news.tele.dk!194.25.134.62!newsfeed00.sul.t-online.de!newsfeed01.sul.t-online.de!t-online.de!news.creativelabs.com!not-for-mail From: "JP" <jamarno@worldnet.att.net> Newsgroups: creative.products.cd.removable_storage Subject: Creative Labs - poor support, never buy again Date: Wed, 29 Aug 2001 01:16:58 -0700 Organization: Creative Labs, Inc. Lines: 14 Message-ID: <9mg51t$qge$1@news.creativelabs.com> NNTP-Posting-Host: 65.phoenix-21-22rs.az.dial-access.att.net X-Newsreader: Microsoft Outlook Express 4.72.3155.0 X-MimeOLE: Produced By Microsoft MimeOLE V4.72.3155.0