🚀 go-pugleaf

Like so many of us (I'm the owner of a RW8438E), you've found out the hard
way that Creative could care less about the owners of their products. I
guess they figure there are enough suckers born every minute to sustain
their sales, so repeat customers are not worth the effort.
My response is to advise anyone with whom I come in contact *not* to
purchase anything Creative sells and to explain why. If they are
incredulous, I refer them to the public forums where many dissatisfied
Creative customers state their cases. Over time, the weight of many negative
referrals will be felt (I hope).
Your Creative contact is basically saying "We've got your money, so piss
off.". We need to make *sure* as many potential buyers as possible are aware
of this corporate attitude *before* they spend their money.

"JP" <jamarno@worldnet.att.net> wrote in message
news:9mg51t$qge$1@news.creativelabs.com...
> I've been trying to get a firmware upgrade for my RW8435E, but
> Creative Labs won't provide one, even though the real manufacturer,
> Samsung, has had one available for ten months now (version BS04).
>
> Phil Hemmert of Creative says that his company won't provide an
> upgrade and that one isn't needed because the product does
> everything advertised on the box.  But if a firmware upgrade
> wasn't needed, why did Samsung release one?  The BS04 upgrade
> reportedly fixes some problems with burning certain brands of
> disks and also adds some features.
>
>
>
>