🚀 go-pugleaf

Interstingly, I had my first run-in with Creative support this week. I had a
CDROM drive that would not get recognized by win98se. I could never get
through to the dial support so I filed an online request. The doofus who
answered it said I had a bad IDE cable. Fine I replaced it - no help. He
decalred my drive defective and said I should send it in on an RMA.

Before sending my drive off to oblivion I decided to spend some time doing
some deeper diagnostics. After a couple of hours of elimination (started by
buying an identical drive from a local store, plugging it in and getting
identical results) I narrowed it down to a BIOS setting. Changed that and
Voila! the drive works. Now if that moron would have spent a few more
minutes thinking about the problem he could have saved Creative a bunch of
bucks (had I sent the drive in for repair) and alot of frustration on my
part.

I updated my issue record and lambasted them for their poor performance.
And, for the record (I told them this too) I am a senior software architect
specializing in quality assurance, tech support (levels 1, 2 &3) and
customer satisfaction. After this experience I immediately return the Nomad
mp3 player I had just purchased.

Howard

"JP" <jamarno@worldnet.att.net> wrote in message
news:9mg51t$qge$1@news.creativelabs.com...
> I've been trying to get a firmware upgrade for my RW8435E, but
> Creative Labs won't provide one, even though the real manufacturer,
> Samsung, has had one available for ten months now (version BS04).
>
> Phil Hemmert of Creative says that his company won't provide an
> upgrade and that one isn't needed because the product does
> everything advertised on the box.  But if a firmware upgrade
> wasn't needed, why did Samsung release one?  The BS04 upgrade
> reportedly fixes some problems with burning certain brands of
> disks and also adds some features.
>
>
>
>