🚀 go-pugleaf

You are fortunate to posess the skills and talent to solve these types of
problems for yourself. Think of all the poor folk who *depend* on vendor
tech support and get what you got from Creative!

"Howard Moskovitz" <blackwing@mediaone.net> wrote in message
news:9ml9a7$2a7$1@news.creativelabs.com...
> Interstingly, I had my first run-in with Creative support this week. I had
a
> CDROM drive that would not get recognized by win98se. I could never get
> through to the dial support so I filed an online request. The doofus who
> answered it said I had a bad IDE cable. Fine I replaced it - no help. He
> decalred my drive defective and said I should send it in on an RMA.
>
> Before sending my drive off to oblivion I decided to spend some time doing
> some deeper diagnostics. After a couple of hours of elimination (started
by
> buying an identical drive from a local store, plugging it in and getting
> identical results) I narrowed it down to a BIOS setting. Changed that and
> Voila! the drive works. Now if that moron would have spent a few more
> minutes thinking about the problem he could have saved Creative a bunch of
> bucks (had I sent the drive in for repair) and alot of frustration on my
> part.
>
> I updated my issue record and lambasted them for their poor performance.
> And, for the record (I told them this too) I am a senior software
architect
> specializing in quality assurance, tech support (levels 1, 2 &3) and
> customer satisfaction. After this experience I immediately return the
Nomad
> mp3 player I had just purchased.
>
> Howard
>
> "JP" <jamarno@worldnet.att.net> wrote in message
> news:9mg51t$qge$1@news.creativelabs.com...
> > I've been trying to get a firmware upgrade for my RW8435E, but
> > Creative Labs won't provide one, even though the real manufacturer,
> > Samsung, has had one available for ten months now (version BS04).
> >
> > Phil Hemmert of Creative says that his company won't provide an
> > upgrade and that one isn't needed because the product does
> > everything advertised on the box.  But if a firmware upgrade
> > wasn't needed, why did Samsung release one?  The BS04 upgrade
> > reportedly fixes some problems with burning certain brands of
> > disks and also adds some features.
> >
> >
> >
> >
>
>