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Article #109

Planned Maintenance - ADSL

#109
From: Malcolm S. Muir
Date: Fri, 13 Dec 2002 16:41
66 lines
3673 bytes
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We have been notified by BT that they will be carrying out planned
maintenance affecting some of our ADSL customers as follows:

   Monday 16th and Tuesday 17th December between 02:00 and 06:00 GMT

   Tuesday 7th and Thursday 9th January  between 02:00 and 06:00 GMT

BT state:

   This brief notifies customers of planned engineering work at
   Shoreditch and Mayfair exchanges in London, on the dates listed.
   
   As part of BT Wholesale's drive to enhance the service experienced
   by Broadband Service Providers and End Users, some internal testing
   of  diagnostic tools is to take place in several London exchanges.
   
   The objective of the testing is to identify the most suitable
   tools available, to establish a plan for rollout into the Broadband
   network and to establish that this type of tool will enable
   BT Wholesale to improve upon the existing fault handling and
   dispatch procedures.
   
   As part of the testing set-up, the test equipment will be
   installed in the following exchanges, with a physical connection
   being made to the DSLAM's 
   listed for each exchange. 
   
   The set up will consist of three phases. Please note this notice
   covers the First and Second phase only, an update covering the
   third stage will be circulated ASAP. 
   
   The connection element of the work is scheduled to take place
   between 02:00-06:00, during this period end user service will be
   interrupted.

If following the work by BT your connection does not automatically
re-establish, please turn the router off, then on again after a
30 second period and allow 5 minutes for the router to reconnect.

Customers that are still unable to establish a connection and
know their Demon connection information, are advised to instruct
the router to disconnect and then login with a username of
bt_test@startup_domain - upon connection with these new details,
please disconnect and reconnect using your Demon login
information.

Malcolm Muir
Demon Internet

- -- 
Malcolm S. Muir                                   Demon Internet Ltd.
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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From: "Malcolm S. Muir" <Malcolm@demon.net>
Newsgroups: demon.announce
Subject: Planned Maintenance - ADSL
Followup-To: demon.service
Date: Fri, 13 Dec 2002 16:41:15 +0000
Organization: Demon Internet Ltd.
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