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Article #120

Planned Maintenance - ADSL

#120
From: Malcolm S. Muir
Date: Wed, 22 Jan 2003 11:22
73 lines
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We have been notified by BT that they will be carrying out planned
maintenance affecting our ADSL customers as follows:

   Between Sunday 26th January and Friday 31st January 2003

BT state:

   The work is a part of our continued improvements to the Fujitsu
   equipment to remove current intermittent problems and increase
   overall Network performance, and affects the Fujitsu 2nd
   Generation or FDX DSLAMs. 

   The first upgrade will take 2 days (26th January and 27th January
   2003 inc). The outage times on the above dates will be between
   the hours of 0200 - 0700 and will last for approximately 5 minutes.
   This upgrade is a software change to overcome an intermittent loss
   of service that has been seen on a small number of DSLAMs.

   The second upgrade will take 4 days (28th January to 31st January
   2003 inc). The outage times on the above dates will be between the
   hours of 0200 - 0700 and will last for approximately 10 minutes.
   This upgrade is to implement further diagnostic checks on the Line
   Cards.

BT have provided a table of the exchanges that will be affected on
specific dates and times. These can be viewed at:

   http://www.demon.net/helpdesk/announce/maintenance/2003/da20030122a.pdf

[26th January]

and

   http://www.demon.net//helpdesk/announce/maintenance/2003/da20030122b.pdf

[28th January]

To view the above you will require a PDF viewer. Adobe Acrobat
Reader may be downloaded free of charge for many platforms from:

   http://www.adobe.com/products/acrobat/readstep.html

If following the work by BT your connection does not automatically
re-establish, please turn the router off, then on again after a
30 second period and allow 5 minutes for the router to reconnect.

Customers who are still unable to establish a connection and
know their Demon connection information, are advised to instruct
the router to disconnect and then login with a username of
bt_test@startup_domain - upon connection with these new details,
please disconnect and reconnect using your Demon login
information.

Malcolm Muir
Demon Internet

- -- 
Malcolm S. Muir                                   Demon Internet Ltd.
Sunderland                                        322 Regents Park Road
England                                           London N3 2QQ


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From: "Malcolm S. Muir" <Malcolm@demon.net>
Newsgroups: demon.announce
Subject: Planned Maintenance - ADSL
Followup-To: demon.service
Date: Wed, 22 Jan 2003 11:22:55 +0000
Organization: Demon Internet Ltd.
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