🚀 go-pugleaf

Malcolm

I owe you, and Demon, an apology.

I would have given odds that Demon were not concerned about the issues 
I raised about Mr Harrop. Your immediate and detailed posting 
demonstrates that my impression was wrong.

Although I cannot disagree with any of the points you made with 
respect to Demon making it quite clear that they are not obliged to 
provide support I think they could have been more flexible in this 
case. After all Mr Harrop has gone to cix and, without malice or 
inaccuracy, told people about what happened. Surely it would have been 
worth the tenner to have him say 'I couldn't get on but not for want 
of trying on Demon's part'. After all Demon are well out of pocket 
after supplying 'hours' of support service and setting up the account 
anyway. 

However I think this situation can be rectified and I shall profer 
some suggestions:

Frank Charlton has been kind enough to offer to help Mr Harrop get on 
line (if Frank can't sort it I reckon we should all give up!) so 
perhaps you could arrange for Mr Harrop's account to be reopened.

Demon support do not have an atari. There are so many different 
versions of the platform that it wouldn't be worth the outlay to buy 
one of each so why not get hold of MagiCmac - it would be a big help 
for your support staff for only UK150 or so outlay?

Make sure that any new on-line atarian can get hold of oasis rather than 
NOS.

Watch out for ICE when it is finished and try it.

Best wishes
__


      Neil


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 Neil Martin, music undergraduate, University of Wales College of Cardiff
    martinna@cf.ac.uk  -=-  smu3nam@thor  -=-  neil@yr-ynys.demon.co.uk
                     trumpeter@cix.compulink.co.uk
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