🚀 go-pugleaf

malcolm@demon.net (Malcolm Muir) wrote:

>We did have such, but there was little demand. The 'expert' left the
>company and the level of demand for Atari support is such that we have
>not seen the need to actively recruit an expert.

I have to take exception to some of the above. Firstly, there was not "little demand". The main reason I chose to discontinue 
support was because I was taken ill. The amount of support calls I was receiving were putting a strain on my health, which I 
would hardly call "little demand". How on earth can you say that when neither yourself nor anyone else at Demon know how many 
calls I dealt with?

Secondly, why the term 'expert' in quotemarks? That usually implies a derisive tone, which I take *extreme* exception to. Ask 
the people in here who I provided support for if that is the case.

>The departure of our expert however does not make Demon any less Atari
>friendly. 

Er, yes it does. Had Demon responded to my mails and calls, then I would still be here. Considering what Demon were paying me 
for the amount of work I was doing - i.e. nothing - then it's amazing I lasted a year.

>Connection with an Atari is no more difficult that with any other
>machine. What may be more difficult is obtaining and configuring
>software to make that connection.

Now that I agree with. Both NOS and Oasis can be pigs to run smoothly at times, but when they work, they work well.

Regards,
Frank.
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