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Article View: demon.ip.support.atari
Article #2316

Re: poor atari support

#2316
From: Frank Charlton
Date: Thu, 11 Jan 1996 00:00
45 lines
2642 bytes
In article <821234451.6540@thokk.demon.co.uk>,
malcolm@demon.net (Malcolm Muir) wrote:

>I was speaking as I saw. There was no great volume of postings in the
>newsgroup nor did I see a significant number of emails in the internet
>mailbox. You were (AFAIK) not available to qualify these facts.

To begin with, I take the fact that there wasn't a huge amount of traffic
in here as a compliment, as I managed to solve 90% of problems via the
voice support calls. Secondly, there wouldn't be much mail addressed to the
support mailbox as I was receiving most of it. What did come your way was
forwarded to me.

>I quoted the term as you were, like me, not a full time employee of
>Demon. Had I not emphasised that I was not using the word in the
>normal way, I would have implied that you were an employee of Demon,
>something that was not in fact the case.

My apologies, point taken. I wasn't aware that you weren't an employee
either. Apologies again, as in that case you shouldn't be taking any stick
on these matters either.

>I am aware of some of the details behind this. I do not think it is a
>subject for public discussion so will not make comment.

I agree - partially. I raised that point (payment) to notify everyone else
in here generally. When I did quit, I had one or two pieces of abrubt mail
to my new address accusing me of "dropping Atari users in it", and I felt
it was time to let certain people know that I did it far more as a hobby
than for renumeration. It wasn't a direct dig at DIS or anyone within the
organization. My original arrangement was made with Grahame Davies, and I
was perfectly happy with it, up to the point where users expected more than
time allowed. I agree it's not a subject for public discussion as such, but
yours is the first reply I have had from anyone within DIS since I quit
last October/November :(

ATB, Frank.




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References: <821139106_OASIS_@coconut.demon.co.uk> <821103745.19952@thokk.demon.co.uk> <4csqds$dfg@soap.news.pipex.net> <821234451.6540@thokk.demon.co.uk>

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From: Frank.Charlton@dial.pipex.com (Frank Charlton)
Subject: Re: poor atari support
Date: 1996/01/11
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references: <821139106_OASIS_@coconut.demon.co.uk> <821103745.19952@thokk.demon.co.uk> <4csqds$dfg@soap.news.pipex.net> <821234451.6540@thokk.demon.co.uk>
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