🚀 go-pugleaf

>Pardon me for quoting the entire content of your article, but I decided
>not to cut any so I can't be suggested as being selective.
>
>I must also point out this is not an official statement from Demon,
>but a personal expression from the other side of the fence.
>
>Demon sell internet conenctivity. They did not (until recently with
>Turnpike) sell *any* software. None at all for any platform.
>
>What was purchased was an account to permit connection to the
>internet. How that connection is established is entirely down to the
>account holder and Demon have no knowledge nor wish to be involved
>in the decision of what machine and software is being used.
>
>That the account that was sold works can not be disputed. There are
>50,000 successful account holders a vast number of which sucessfully
>connect daily. There are over 1,000 connections established to Demon
>at any time of day or night. No one can dispute that Demon accounts
>work and permit connection to the Internet (Quality of the sevice once
>connected is a different issue).
>
>That Mr. Harrop was unable to get the computer he chose to use and the
>software he chose to install on it to connect to the service is I
>regret to say his problem. Demon did enact their part of the contract
>bu setting up an account for him to use. That account was available to
>him and the terms of business require that he pay the set up charge
>and a minimum of one month connect charges.
>
>The fact that Demon provided support to him in order to try to get him
>started is incidental. The support service is principally to answer
>queries on the use of the service. We do not offer software support as
>part of the subscription fee, but on the basis of best endevours to
>assist our customers.
>
>Demon fulfilled their part of the contract, they are therefore
>entitled to be paid, even given the unfortunate circumstances that Mr.
>Harrop was unable to get his choice of hardware and software to work.
>
>-- 
>Malcolm S. Muir
>Sunderland

All this may be legally correct, but surely it isn't the point.
You provide good support for IBM-PC and MAC clients. ATARI clients should expect
the same service, whether this is part of your OFFICIAL contract or not.

Generally, as others have written here...when you can finally get through to
your support line...which must mean LOTS of people are having problems, by the
way...ATARI owners are usually fobbed off with `there's something wrong with
your programme'.

I suspect you know that you wouldn't be having your current success with
everyone on other platforms if you didn't offer THEM good technical support!
 
It wouldn't kill Demon, would it, to buy an ATARI and train at least ONE of
your technical support team to learn about it! Failing that, why not hire the
writers of OASIS or STIK/CAB to be your expert.

To repeat...we deserve as much support as users as other platforms. We pay the
same...we chould get the same!      
__

                                   EARL OKIN
                Address: 248, Portobello Road, London, W11 1LL.
                           Telephone: 0171.727 6375   
                    Telephone from abroad: (44)171.727 6375

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