🚀 go-pugleaf

In article <821444345.29772@thokk.demon.co.uk>,
malcolm@demon.net (Malcolm Muir) wrote:

>Accepted and this is perhaps what is giving the impression that
>connection from an Atari is easy, where in fact it is only easy if you
>have the correct software / configuration information, which are not
>so easy select.

If the support team thought before my departure that connecting via an
Atari was easy, they should have been in touch more often. When Grahame was
still with the company, we spoke often about how support was progressing.
Sadly, when he departed I lost the easy contact I had, and things
degenerated to the point that I didn't get answers to questions I
desperately needed answering. It was all a bit messy, and I'd have been
quite happy to continue as things were, if the lines of communication had
been better :(

>When I said that I had not seen your posting of some details. You are
>of course within your right to discuss this. I am not. I am party to a
>lot of information passing around Demon such that I can give
>authoritive comment in answer to news and mail I receive. Much of the
>information I see however is confidential and will remain so.

I appreciate that. With your direct lines of communication within the
company, perhaps you could ask for me why nobody ever had the good grace to
acknowledge the barrage of mail I sent informing support et al that I was
terminating my support agreement. There are still things unsettled to a
small extent, and it would be better to continue this discussion via email,
if you have time.

ATB, Frank.




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