🚀 go-pugleaf

Tim Stannard <Tim@adhoc.demon.co.uk> wrote:

>In article: <816184430.9016@openvms.demon.co.uk>  nigel@openvms.demon.co.uk 
>(Nigel Barker) writes:
><SNIP>
>
>> 
>> Gateway's warranty is not as attractive as it appears. There are weasel 
>words
>> about "on-site repair at GW discretion". A colleague was stuck with a duff
>> monitor that had to be returned to GW in Dublin at his expense instead of 
>being
>> fixed by the friendly field service engineer as had been his expectation.
>> 
>> Beware!
>
>Off at a slight tangent here, I don't think it's unreasonable to include the 
>discretion clause - there are some repairs that it is simply unwise to do on 
>site. Monitor repairs being a good example - loads of high voltages kicking 
>about etc.
>
>This is why good on-site agreements include loan kit where a fix cannot be 
>effected within the guarenteed period.

Exactly! I think that asking you to post back a monitor to Dublin at your
expense rather than someone coming around & swapping it for a new one (& then
GW2000 paying for its return to Dublin) is not what one would expect at least
from the details of the warranty in their adverts. My monitor weighs about 60
pounds so goodness only knows what that would cost to ship to Ireland! (it is a
21inch BTW).

Incidentally Simply Computers have a very sexy interactive price list that you
can download from their Web site http://www.rudex2.com/simply.html


-- 
Nigel Barker - nigel@openvms.demon.co.uk