🚀 go-pugleaf

Here is my Rooms Got To GO NightMare.

My wife and I went to Rooms Got To GO furniture store and looked at New Beds 
for my 2 boys.

We settled on a Extra Long Single Beds with bunky board, and mattress. 
$500 A Piece , Sales person said "it's all good cuz it's all Wood!"

We saw an UnderStorage Draw that could be Added to these beds so we added 
this Extra Item to our purchase.
Got two Understorgage drawers $300 A PIECE!

Total    $500 x 2 ------ $1000
Plus     $300 x2 ------    $600

Grand Total -------------- $1600 plus Tax and Shipping.

Problem 1.

Furniture Delivered 5 days after purchase, One Bed Arrives broken out of the 
BOX!!  And what do you know this "All Good / All Wood" is really Partical 
Board covered with a Veneer!!!  I call Mgr and he says if I wanted ALL WOOD 
it would have cost a couple thousand more. He claimed all their furniture is 
manufactured like this.

I call customer Service and they said I had 3 days to Return merchandise 
after purchase........BUT they didn't deliver until 5 days latter 
...........OH well too bad for me........Mr Consumer.


Problem 2
Bed gets delivered again,  and AGAIN bed is BAD right out of the BOX.   Both 
Storage Drawers were BAD.
I refuse deliver of Storage Boxes and cancel that portion of the deal since 
they were Trash Out of the box.
ReSchedule deliver again for final bed.


Prob 3
Bed gets delivered again and it finally is good out of the BOX BUT I'm being 
charged for Storage Drawers!!
I call Customer Service and they said that , They had to "verify" my "claim" 
that I did not recieve Storage Drawers!
Meanwhile I'm having to make payments on these drawers.

Prob 4

Storage Drawers STILL on my bill 4 months after "verifying" my claim.  Call 
again get same crappy answers. Call Sales Girl and she said, She was NOT 
going to lose her job for "MY Problem".  Oh Good I need more stress in my 
life with idiot sales people.

Prob 5

Customer Service people say I ONLY paid $99 dollars a piece for Storage 
Drawers!!  WHAT , I point out Bill that says I was charged $300 a Piece! But 
they say, yeah but they are only $99....HUH?  They said they would only 
refund $99 but wait,,,,,,,,They COULD NOT Refund because of how the bill was 
created!! What?

Prob 6
Go to store Talk to Billing Dept and this lady says Yeah these drawers are 
only $99 a piece. What?  I show my bill and it says $300 a piece.  Again I 
am told because of how the Sales Girl entered in my bill I can only get $99 
But again am told since it was entered in as a SINGLE UNIT I can not get a 
REFUND PERIOD even though I did not take delivery of these Storage Drawers!!


Prob 7 Talk to Store Mgr he says he sees the correct pricing and understand 
my Stress and FRUSTRATION , tells Rude Billing Dept Lady to refund, and she 
says, We don't have a way to do this because of how this was Entered in as 
SINGLE UNIT PURCHASE!!


9 MONTHS LATER .........yes 9 MONTHS LATER!!!  They finally refund me $500 
total for TWO Storage Drawers that cost me $600 but at this point so 
Stressed that I just take it and leave.  I had to talk to the AREAM Mgr who 
told me the same stupid junk that the Mgr said and Finally refunded my money 
after 3 more months!!!


You know who I'm talking about  don't be fooled by the 5 Year or what ever 
Interest Free.....You get crappy furniture with a High Price Tag and 
EXTREMELY POOR Service and Quality.  Rooms-GOT-TO-GO is Nasty.

Oh and I found the UnderStorage Drawers at the Rooms Got To Go Outlet for 
$50 !!

Bought a whole set of Bedroom furniture from ASHLEYS and it is Fantastic! 
Real Wood and Real GOOD Price!! Asheley's is Great,.................... 
Rooms Got TO GO is Trash.

If you buy from Rooms Got To Go then watch how you are charged. Make sure 
it's Itemized and not a SINGLE UNIT Price!

RTGO not Customer Friendly.

Never shopping there again..............except for the Outlet store! <g>