🚀 go-pugleaf

Mike B wrote:
> 
> "JazzMan" <No_Spam@airmail.net> wrote in message
> news:426F1A69.2273@airmail.net
> > C. Massey wrote:
> >>
> >> "JazzMan" <No_Spam@airmail.net> wrote in message
> >> news:426DB41C.6804@airmail.net...
> >>> So, I called up Comfuckingretardscast today with the
> >>> intention of asking them to mail me a detailed bill showing
> >>> exactly what all the $1.87 charge was for. I wanted a full,
> >>> clearly itemized listing of every penny in that charge.
> >>> The person I finally talked to said that a credit was issued
> >>> to cancel out that dollar eighty seven charge. Heh. So I
> >>> guess the pisant I was talking to on Friday realized that I
> >>> wasn't bluffing. Maybe it was the fact that I hung up on the
> >>> bugger while he was prattling along about how it would go on
> >>> my credit record.
> >>>
> >>> Oh well, so much for that fight...
> >>>
> >>
> >> Yeah... you really showed them, huh?
> >
> > It's my hope that someone considering doing business with that
> > miserable excuse of a company reads what I've been through with
> > Comcast and decides that they would rather do business with
> > someone else, anyone else, rather than experience a repeat of
> > my experiences.
> >
> 
> I'm much more inclined to listen or take advice from someone who is calm and
> lucid than from someone raving obscenities or who thinks that the
> aggravation over a $1.87 bill can compare with the incalculable loss of a
> child to an illness. If it comes down to a choice between taking crap from
> Comcast on a daily basis or having my child live again, I'd gladly take crap
> from Comcast.
> 

Ok, how's this for a calm and lucid outline of what the last
four years and six months of service with AT&T, then ComCast
as been like:

During the last four years and six months of service I had
over six months of accumulated outages lasting from hours to
weeks. Some of those outages lasted weeks because their
service scheduling is only weekdays during work hours and
weekends, but weekends were typically booked up for weeks.
I was out of vacation for several months and since they would
only come out when I was there and I wasn't allowed to take
time off from work I ended up having no service until a weekend
slot was available.

More than half the time the technician would not show up at
the appointed time window, typically three hours long. No
call was ever made to me to let me know that the technician
wasn't showing up, as a result, the time I spent waiting for
them to show up in vain was wasted.

Many times if the technician actually showed up he was
unprepared to effect a repair. The problems were always in
their cable plant, I never had any problems whatsoever with
the inhouse cabling.

Over that period of time the rates continued to climb, starting
out at $29 and eventually rising to $59. During that time my
dowload speed was decreased as well as was my upload speed.

Even when it came time to cancel service they didn't deviate
from their past behavior. I called in and told them I wanted
to cancel service. Wait, let's back up a bit. It took two
days to get ahold of someone to order the service disconnect.
Their automated system apparently doesn't have many people on
staff to deal with service cancellations. When I finally got
ahold of someone they scheduled a pickup. You guessed it, I
had to be home for them to pick up the modem, to sign a document,
and they would only schedule pickup on a weekend or during
work hours on a weekday. I didn't feel like burning up one of
my precious vacation days, I only have ten, so I scheduled for
the first available weekend, almost a month out. At the time
of cancellation I asked what the final amount of the bill would
be, and was told I would not be charged anything since the order
for disconnection was made by me. Larry told me that I could
ignore any further bills.

So, that weekend I spent three hours waiting by the door, the
technicion never showed. I had cancelled plans for that weekend
just so I could be there. I called them up and told them their
technician didn't show (actually, he showed, but he snuck up to
the door and left a tag, not knocking or calling or anything.
Their internal protocol is to call the customer and verify that
they are home upon arrival at the abode. That protocol was not
followed.) I was hot. I told them that their modem would be on
the porch and they could send their technician over again at
his convenience. They told me that they wouldn't pick up the 
modem without me signing their document, and that if I wasn't
there when their technician came back out again on the next
service call a few weeks hence they would charge me some 
ungodly number for the modem, I think it was something like
$100. I hung up on the person because I was tired of hearing
the script.

When I called back later to schedule yet another wasted 
weekend service call they told me that I was already
schedule for the next day, Sunday, in the morning. So,
I cancelled my Sunday plans (what the heck, my Saturday
plans were already ruined, why not make it a matched pair).

On Sunday the technician actually showed up and guess what he
told me? That I didn't have to sign any documents for him to 
pick up the modem. He signed a receipt and gave it to me and
I was done. All that rigamarole about me having to sign
their documents was a lie, an institutional lie since I
was told that by several of Comcast employees.

So, after innumerable wasted weekends, months of sorry
or nonexistant service, being lied to over and over again,
I finally thought I was through with them.

But no, Friday I received a final bill from them for a dollar 
eighty seven, in spite of the fact that I paid in full
all the amounts they themselves told me that I owed them.
After all those years of crap, that was the final straw.
So, I called them and told them that I wasn't going to
pay that and listened to twenty minutes of the person at
the other end explain how I owed that (he didn't know 
what that $1.87 was for, or why I was charged it, only
that I owed it and that it would be put on my credit
record if I didn't pay it. At that point I hung up. Of
course I was upset. How could I not be? I didn't curse
the person at the other end at all, not even saying
"h e double hockeysticks" or anything.

After spending the weekend doing things and not worrying
about having to be home for Comcast to not show up (yay!)
I called them back Monday to ask them to send me a fully
itemized bill for what all that $1.87 was for. If it was
legitimate I would pay it, but I doubted that it was
legitimate since I hadn't done anything to incur any 
charges in the more than two months since I'd had service
disconnected and the more than a month since they picked
up the modem. The person I talked to told me that I had
a credit issued against the dollar eighty seven and the
account was closed. My guess is that the person I talked
to, a supervisor, had taken me at my word that I would
never pay that dollar eighty seven.

So there.

Based on my experience with ComCast, one of the worst
experiences that I've been through in my life and I've
been through a lot, I couldn't suggest strongly enough
that anybody even considering them for anything should
run away, fast, and not use Comcast for anything, ever.

How's that for calm, lucid, etc?   LOL!

JazzMan


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