Article View: digex.general
Article #62Re: DIGEX Customer Newsletter
From: Edward Rice
Date: Fri, 15 Dec 1995 00:00
Date: Fri, 15 Dec 1995 00:00
28 lines
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2231 bytes
In article <4aplh7$sv8@access1.digex.net>, moobox@access1.digex.net (Moo's Access Point) wrote: > >You're not. But having advertised what you'd offer, and having taken money > >to actually provide that, it's now your problem to deliver. > > Nobody at this company has ever said "Yes, we can guarantee the quality > of Bell Atlantic's service on any given day, the quality of the phone > lines in your household, and the quality of the circuit between your > household and your POP." > > Nobody. You're avoiding a very basic point that seems pretty obvious to a lot of people here, and since you don't seem stupid, I'm going to assume that it's deliberate. But I'm enough of an obstinate son-of-a-bitch to want the last word. Here's my last word on the topic... People who are signed up with Digex for services, and who pay you for those services, don't really care about who you subcontract a portion of the function to. They didn't sign a contract with Bell Atlantic, or MCI, or TCI -- they signed a contract with you. And you signed a contract with them, saying you'd provide a service. Bell Atlantic, acting as your sub-contractor, is responsible to /you/, not to your customers. And the entity that can argue with Bell Atlantic or eat the cost of additional, better circuits to provide the functionality that you advertise is Digex, not Bell Atlantic or your customers.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10a9ce,d1501dbbe4ab84f7 X-Google-Attributes: gid10a9ce,public X-Google-Thread: 15ff9f,d1501dbbe4ab84f7 X-Google-Attributes: gid15ff9f,public X-Google-Thread: 109e7a,d1501dbbe4ab84f7 X-Google-Attributes: gid109e7a,public X-Google-Thread: 101049,d1501dbbe4ab84f7 X-Google-Attributes: gid101049,public From: ehrice@his.com (Edward Rice) Subject: Re: DIGEX Customer Newsletter Date: 1995/12/15 Message-ID: <ACF753AF966823212@ehrice.his.com> X-Deja-AN: 121922023 references: <4a6a30$2n2@ss2.digex.net> <4ai9j9$c2n@access4.digex.net> <4aidu4$5br@access5.digex.net> <ACF4CA5B966843BEA@ehrice.his.com> <4aplh7$sv8@access1.digex.net> organization: New Dominion Software newsgroups: digex.general,digex.slip,balt.general,dc.general