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Article #62

Re: DIGEX Customer Newsletter

#62
From: Edward Rice
Date: Fri, 15 Dec 1995 00:00
28 lines
2231 bytes
In article <4aplh7$sv8@access1.digex.net>,
moobox@access1.digex.net (Moo's Access Point) wrote:

   > >You're not.  But having advertised what you'd offer, and having taken
money
  > >to actually provide that, it's now your problem to deliver.
  > 
  > Nobody at this company has ever said "Yes, we can guarantee the quality
  > of Bell Atlantic's service on any given day, the quality of the phone 
  > lines in your household, and the quality of the circuit between your
  > household and your POP."
  > 
  > Nobody.

You're avoiding a very basic point that seems pretty obvious to a lot of
people here, and since you don't seem stupid, I'm going to assume that it's
deliberate.  But I'm enough of an obstinate son-of-a-bitch to want the last
word.  Here's my last word on the topic...

People who are signed up with Digex for services, and who pay you for those
services, don't really care about who you subcontract a portion of the
function to.  They didn't sign a contract with Bell Atlantic, or MCI, or
TCI -- they signed a contract with you.  And you signed a contract with
them, saying you'd provide a service.  Bell Atlantic, acting as your
sub-contractor, is responsible to /you/, not to your customers.  And the
entity that can argue with Bell Atlantic or eat the cost of additional,
better circuits to provide the functionality that you advertise is Digex,
not Bell Atlantic or your customers.
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Message-ID: <ACF753AF966823212@ehrice.his.com>
Path: arc1-ca.pugleaf.net!unknown!not-for-mail
References: <4a6a30$2n2@ss2.digex.net> <4ai9j9$c2n@access4.digex.net> <4aidu4$5br@access5.digex.net> <ACF4CA5B966843BEA@ehrice.his.com> <4aplh7$sv8@access1.digex.net>

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From: ehrice@his.com (Edward Rice)
Subject: Re: DIGEX Customer Newsletter
Date: 1995/12/15
Message-ID: <ACF753AF966823212@ehrice.his.com>
X-Deja-AN: 121922023
references: <4a6a30$2n2@ss2.digex.net> <4ai9j9$c2n@access4.digex.net> <4aidu4$5br@access5.digex.net> <ACF4CA5B966843BEA@ehrice.his.com> <4aplh7$sv8@access1.digex.net>
organization: New Dominion Software
newsgroups: digex.general,digex.slip,balt.general,dc.general