🚀 go-pugleaf

In article <4aplh7$sv8@access1.digex.net>,
Moo's Access Point <moobox@access1.digex.net> wrote:
>28.8k but more than 14.4K.  Should we rename 28.8K service to "somewhere
>between 19.2 and 28.8K, depending on your individual connection and how
>noisy the line is"? 

Only if you intend to further obfuscate the truth.  Individual connections
and noisy lines have absolutely nothing to do with Digex's failure 
to deliver 28.8 connections.   

>>  > 2) It was not common knowledge within Bell Atlantic; how are we
>>supposed 
>>  > to know more about the phone company's equipment than the phone
>>company?

Because for the last year, ever since the very first 28.8 modem was
installed, your customers have been telling you that there is a connect
speed problem.  If is Digex's fault that it wasted all that time accusing
its customers of not appreciating the limitations of high speed modems.
The response from Digex has been so totally outrageous.  And yet -

>Nobody at this company has ever said "Yes, we can guarantee the quality
>of Bell Atlantic's service on any given day, the quality of the phone
>lines in your household, and the quality of the circuit between your
>household and your POP." >

>Nobody.
>

Mind numbing! There is no intermittant problem; Digex fails to give high
speed connections everytime. The quality of phone lines in customer's
households and to their central office is NOT AT ISSUE, because that
equipment always yields 28.8 and 26.x connects with many other v.34
dialups in town. 

The bandwidth clipping problem will become increasingly significant to
your remaining dialup customers as more and more applications are
optimized for 28.8 connections (i.e. realaudio 2.0 28.8 feeds break up
at 21 kbps). 


-- 
Bill Watts 
power@access.digex.net