🚀 go-pugleaf

In article <4b1evr$3qu@zippy.cais.net>,
Dr. Roger M. Firestone <rfire@cais2.cais.com> wrote:
>The thought that occurs to me in all this Digex bashing is, "Did Digex
>advertise that it had 28.8 modems, or did it advertise 28.8
>_connections_?"  I believe that most ISP's advertise that they have 28.8
>modems but don't guarantee the connections will provide that speed.  The
>thrust of the criticism of Digex seems to be that it promised something
>that it couldn't deliver.  Did it in fact do so?  Or did the customer
>assume that 28.8 modems would guarantee 28.8 kbps connections?  If the
>latter is the case, then Digex really doesn't deserve the criticism it
>is getting.  So what are the facts here?


I will agree with you 100% on this issue.  It really is impossible for 
any ISP to guarantee customers 28.8K connections, the best they can 
do is place 28.8K modems on the line.  I am in fact a competitor of
Digex's, and will totally agree with the above statements.

Here at ABSnet, I have USR Courier V.Everything modems on our hunt
groups, and they are all 33.6Kbps capable units.  Will I guarantee
any customer will receive a 33.6K connection, not a chance.  I will
do everything possible to make sure the lines are kept in excelent
operating shape, but I sure wouldn't make a promise for any specific 
speed.  I believe in being totally honest with our customers, and
because of that I could never guarantee any specific speed as the 
quality of the line is out of my hands after it leaves our office.


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