🚀 go-pugleaf

I have no experience with DSL, but I just wanted to take some time to bash
AT&T.

<vent>
While I have AT&T Broadband and don't have too many problems with my
service, whenever I have problems, they are HORRIBLE.  The people that
answer the phone have no authority, their supervisors have no authority, and
they make it almost impossible to talk to anyone who can really help you.
When they set up appointments to come out to your house, they almost always
come out at a different time than the THREE HOUR BLOCK you specified or they
just don't come out at all.  And when that happens, where do you get
stuck? - at the end of the line again!  And if you want to talk to anyone
who can help you, forget about it..the people on the phone are NOT paid to
think  and ARE paid to keep you from talking to anyone who can help you.
All they can say are the few pre-written sentences that they have written on
a sheet of paper in front of them and when you ask for something specific,
they are really sorry b/c the computer prevents them from doing whatever it
is that would be helpful to you.  If you ever get through about 3-4 layers
of managment, those people can help you, but you will have to go through
hell to get that far.

My girlfriend recently had AT&T cable set up at her place.  Of course, the
installation guy didn't come out during the three hour block (maybe not at
all).  Not only that, but when my girlfriend's roommate called up AT&T to
complain, the AT&T phone operator erroneously wrote it down that no one was
home when the technician came out.  When my girlfriend called back and
finally got a supervisor (the people with no power that supervise the people
who don't think and answer phones), the supervisor REFUSED to escalate the
problem to a higher manager b/c she said that the phone operator had
previously listed it as they were not home, even though both she and the
roommate refuted the fact to the supervisor.  So, since the non-thinking
telephone operator noted that they had not been home apparently misunderstan
ding the problem, the manager basically called my girlfriend a liar and did
not help her in the least.  Back of the line baby.

I could keep giving you stories, but you get the idea.....

</vent>

Jeremy


"Horse Thief" <HorseThief58@hotmail.com> wrote in message
news:amda16$sro$1@slb4.atl.mindspring.net...
>
> "wired_and_tired" <wired_and_tired@yahooNOSPAM.com> wrote in message
> news:zroi9.141$XY1.4751554@newssvr16.news.prodigy.com...
> >
> > Will some of you AT&T customers tell my how bad the outages really are?
> >  Do they have a dial up you can use if the network is down?
> >  How do you handle outages with regard to e-mail?
> > How bad/good is customer service?
> > What is your general opinion of the service as a whole?
> >
> > Thanks for all input.
> >
>
> I don't know how they are for internet service but ATT broadband cable
> customer no-service is absolute the pits.
>
> They are both incompetent and uncaring-- meaning that not only don't they
> understand what your problem is and have the ability to come up with a
> solution for it- but they don't even care that you have it.
>
> They're the worst customer no-service outfit I've ever dealt with. I'd
dump
> them in a heartbeat- but I don't have a clear shot at a satellite from how
> my house is situated.
>
>