🚀 go-pugleaf

Well, I didn't really comment on the outages huh?

My outages have been short and far between.  I usually just wait them out so
I haven't dealt to much with service on outage issues.  But, no real
problems as far as outages go.

"Jeremy" <jhaile@fastmail.fm> wrote in message
news:amdh1i$ncl$1@news-int.gatech.edu...
> I have no experience with DSL, but I just wanted to take some time to bash
> AT&T.
>
> <vent>
> While I have AT&T Broadband and don't have too many problems with my
> service, whenever I have problems, they are HORRIBLE.  The people that
> answer the phone have no authority, their supervisors have no authority,
and
> they make it almost impossible to talk to anyone who can really help you.
> When they set up appointments to come out to your house, they almost
always
> come out at a different time than the THREE HOUR BLOCK you specified or
they
> just don't come out at all.  And when that happens, where do you get
> stuck? - at the end of the line again!  And if you want to talk to anyone
> who can help you, forget about it..the people on the phone are NOT paid to
> think  and ARE paid to keep you from talking to anyone who can help you.
> All they can say are the few pre-written sentences that they have written
on
> a sheet of paper in front of them and when you ask for something specific,
> they are really sorry b/c the computer prevents them from doing whatever
it
> is that would be helpful to you.  If you ever get through about 3-4 layers
> of managment, those people can help you, but you will have to go through
> hell to get that far.
>
> My girlfriend recently had AT&T cable set up at her place.  Of course, the
> installation guy didn't come out during the three hour block (maybe not at
> all).  Not only that, but when my girlfriend's roommate called up AT&T to
> complain, the AT&T phone operator erroneously wrote it down that no one
was
> home when the technician came out.  When my girlfriend called back and
> finally got a supervisor (the people with no power that supervise the
people
> who don't think and answer phones), the supervisor REFUSED to escalate the
> problem to a higher manager b/c she said that the phone operator had
> previously listed it as they were not home, even though both she and the
> roommate refuted the fact to the supervisor.  So, since the non-thinking
> telephone operator noted that they had not been home apparently
misunderstan
> ding the problem, the manager basically called my girlfriend a liar and
did
> not help her in the least.  Back of the line baby.
>
> I could keep giving you stories, but you get the idea.....
>
> </vent>
>
> Jeremy
>
>
> "Horse Thief" <HorseThief58@hotmail.com> wrote in message
> news:amda16$sro$1@slb4.atl.mindspring.net...
> >
> > "wired_and_tired" <wired_and_tired@yahooNOSPAM.com> wrote in message
> > news:zroi9.141$XY1.4751554@newssvr16.news.prodigy.com...
> > >
> > > Will some of you AT&T customers tell my how bad the outages really
are?
> > >  Do they have a dial up you can use if the network is down?
> > >  How do you handle outages with regard to e-mail?
> > > How bad/good is customer service?
> > > What is your general opinion of the service as a whole?
> > >
> > > Thanks for all input.
> > >
> >
> > I don't know how they are for internet service but ATT broadband cable
> > customer no-service is absolute the pits.
> >
> > They are both incompetent and uncaring-- meaning that not only don't
they
> > understand what your problem is and have the ability to come up with a
> > solution for it- but they don't even care that you have it.
> >
> > They're the worst customer no-service outfit I've ever dealt with. I'd
> dump
> > them in a heartbeat- but I don't have a clear shot at a satellite from
how
> > my house is situated.
> >
> >
>
>