🚀 go-pugleaf

I'd like to share some of the experiences I had in trying to switch
to Sprint long distance phone service.  It's a long story so I will
present a short version - trust me, it was a lot worse than it sounds.

I have tried for over a month to switch from AT&T to Sprint for my
long distance service.  Sprint's 5 cents per min. in-state, off-peak
rate seemed really attractive.  I have not been successful yet.

On 3/10/97, I initially called 800-PIN-DROP to place the order.
I waited for a month but nothing happened, so I called again early
last week.  I spoke to a sales person who had no clue on what went
wrong with my order, then she assured me that this new order will
go through properly.

I waited a week and called the sales office again last night.
Without looking up my record a saleperson transferred me to customer
service, then the customer service person tried to transfer me
back to sales for about 15 min.  So I hung up the phone, then
got a call back from customer service who told me to call back
during business hours.  At this point I was getting pretty irritated
so I called sales back and demanded to speak to a supervisor, who 
could *not* explain intelligently what happened.  So I agreed to 
call back during business hours and called back this morning.

When I called this morning I was put on hold for close to 10min, 
because all the supervisors were in a staff meeting.  Then I got
bounced around between sales and verification (BTW, verification
did *not* know how to transfer me back to sales).  I finally got 
a hold of a supervisor, and I told her that this was my final 
attempt so either activate me service today or forget it.  She told
me 3 to 5 business days but she will try to expedite the order.  
What really got me ticked off was that there was *no* record of me
calling in the second time (last week) in attempt to place the order
again!  Only thing that showed on their computer was my initial call
on 3/10.

I would not be surprised if this final attempt does not work, but in
a way I should be relieved to stay with AT&T which at least provide
decent service.  If anybody wants more detail let me know.

-Simon, syeo@cs.stanford.edu