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Article #3Re: Mimarsinan InstallAWARE - Read before you buy!
From: John Timney (ASP.NET MVP)
Date: Sun, 09 Oct 2005 21:55
Date: Sun, 09 Oct 2005 21:55
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I'm not sure if your response was worse than Martins post or not. He was actually fairly complementary of your product. However - his now very valid criticism of your support approach appears to have been more than justifed in your unprofessional response. Regards John Timney ASP.NET MVP Microsoft Regional Director <mimarsinan@gmail.com> wrote in message news:1128888731.306340.275380@o13g2000cwo.googlegroups.com... > Dear Martin > > Unfortunately, we do not have a free service that builds and debugs > setups for our customers at this time. > > Since you seemed to be unable to invest any time into the product (as > evidenced by the gross misunderstanding of some of the support emails > you were sent), we thought outsourcing your setup might be the right > thing for your time constraints. I am sorry if it was inappropriate to > suggest our consulting services for you. > > Seeing that you do not appreciate our prompt support replies, we will > withdraw the courtesy of free support that was extended to you three > months after your 30-day support period had already expired. > > Sincerely, > Sinan >
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X-Google-Thread: f993a,e59eb272a85d4950 X-Google-Thread: f9c38,e59eb272a85d4950 X-Google-Thread: 136b9b,e59eb272a85d4950 X-Google-Thread: f7d3d,e59eb272a85d4950 X-Google-Attributes: gidf993a,gidf9c38,gid136b9b,gidf7d3d,public X-Google-Language: ENGLISH,ASCII-7-bit From: "John Timney \(ASP.NET MVP\)" <timneyj@despammed.com> References: <1128885393.071769.45220@g14g2000cwa.googlegroups.com> <1128888731.306340.275380@o13g2000cwo.googlegroups.com> Subject: Re: Mimarsinan InstallAWARE - Read before you buy! Date: Sun, 9 Oct 2005 22:55:48 +0100 Lines: 34 X-Priority: 3 X-MSMail-Priority: Normal X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 X-RFC2646: Format=Flowed; Original X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 Message-ID: <OR5TwwRzFHA.2540@TK2MSFTNGP09.phx.gbl> Newsgroups: microsoft.public.dotnet.general,borland.public.delphi.thirdpartytools.general,borland.public.cbuilderx.thirdpartytools,borland.public.cppbuilder.thirdpartytools NNTP-Posting-Host: 81.168.102.157 Path: arc1-ca.pugleaf.net!g2news1.google.com!news3.google.com!newshub.sdsu.edu!msrtrans!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl