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Article #4Re: Mimarsinan InstallAWARE - Read before you buy!
From: mimarsinan
Date: Sun, 09 Oct 2005 22:45
Date: Sun, 09 Oct 2005 22:45
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My reply to Martin may have been a bit harsh, but it is intended to be so: Our customers receive near instant pre and post purchase support. Sometimes this is seen as license to abuse the support system, and can rapidly evolve into a situation wherein the customer expects InstallAware to code and test their setups for them. No installer vendor will do this. On that note, I would also encourage you to try and find installer vendors who provide free support, well beyond the end of the support contract, and do it in 24 hours consistently (save 8 hours, or instantly, as Martin himself admits).
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X-Google-Thread: f993a,e59eb272a85d4950 X-Google-Thread: f9c38,e59eb272a85d4950 X-Google-Thread: 136b9b,e59eb272a85d4950 X-Google-Thread: f7d3d,e59eb272a85d4950 X-Google-Attributes: gidf993a,gidf9c38,gid136b9b,gidf7d3d,public X-Google-Language: ENGLISH,ASCII-7-bit Path: arc1-ca.pugleaf.net!g2news1.google.com!postnews.google.com!g47g2000cwa.googlegroups.com!not-for-mail From: mimarsinan@gmail.com Newsgroups: microsoft.public.dotnet.general,borland.public.delphi.thirdpartytools.general,borland.public.cbuilderx.thirdpartytools,borland.public.cppbuilder.thirdpartytools Subject: Re: Mimarsinan InstallAWARE - Read before you buy! Date: 9 Oct 2005 15:45:49 -0700 Organization: http://groups.google.com Lines: 11 Message-ID: <1128897949.834438.167150@g47g2000cwa.googlegroups.com> References: <1128885393.071769.45220@g14g2000cwa.googlegroups.com> <1128888731.306340.275380@o13g2000cwo.googlegroups.com> <OR5TwwRzFHA.2540@TK2MSFTNGP09.phx.gbl> NNTP-Posting-Host: 81.215.23.173 Mime-Version: 1.0 Content-Type: text/plain; charset="iso-8859-1" X-Trace: posting.google.com 1128897955 1644 127.0.0.1 (9 Oct 2005 22:45:55 GMT) X-Complaints-To: groups-abuse@google.com NNTP-Posting-Date: Sun, 9 Oct 2005 22:45:55 +0000 (UTC) In-Reply-To: <OR5TwwRzFHA.2540@TK2MSFTNGP09.phx.gbl> User-Agent: G2/0.2 X-HTTP-UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.2; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7,gzip(gfe),gzip(gfe) Complaints-To: groups-abuse@google.com Injection-Info: g47g2000cwa.googlegroups.com; posting-host=81.215.23.173; posting-account=AMJrug0AAACiSUFmVdcq7o0BO46arqEd