Re: Mimarsinan InstallAWARE - Read before you buy! - Article 9 - go-pugleaf

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Re: Mimarsinan InstallAWARE - Read before you buy!

From: John Timney ( MVP )
Date: Mon, 10 Oct 2005 14:45

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Sinan,

Dont get me wrong, I'm not criticising you product or your support 
approach - only your reply.  I dont think a public forum is the correct 
place to air this type of dispute.  You would be better off taking this to a 
private discussion, or not responding at all rather than make your company 
look bad.

-- 
Regards

John Timney
ASP.NET MVP
Microsoft Regional Director

<mimarsinan@gmail.com> wrote in message 
news:1128897949.834438.167150@g47g2000cwa.googlegroups.com...
> My reply to Martin may have been a bit harsh, but it is intended to be
> so: Our customers receive near instant pre and post purchase support.
> Sometimes this is seen as license to abuse the support system, and can
> rapidly evolve into a situation wherein the customer expects
> InstallAware to code and test their setups for them.
>
> No installer vendor will do this. On that note, I would also encourage
> you to try and find installer vendors who provide free support, well
> beyond the end of the support contract, and do it in 24 hours
> consistently (save 8 hours, or instantly, as Martin himself admits).
>

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From: "John Timney \( MVP \)" <timneyj@despammed.com>
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Subject: Re: Mimarsinan InstallAWARE - Read before you buy!
Date: Mon, 10 Oct 2005 15:45:53 +0100
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