Re: Mimarsinan InstallAWARE - Read before you buy! - Article 8 - go-pugleaf

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Re: Mimarsinan InstallAWARE - Read before you buy!

From: Andrew Neillans
Date: Mon, 10 Oct 2005 11:06

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Hi Martin,

I think you are being a little harsh; I've been using InstallAware for
some time (over a year now), and haven't had major difficulties.
Granted, some parts of the documentation could do with some improvement
(at least, that was true for the pre-2005 edition, I haven't looked a
the help in the 2005 edition yet - haven't needed to!), however,
whenever I have had a question I've either posted on the support
forums, or e-mailed the InstallAware support team - I've always had an
informed response, that has given me direction in looking for a
solution.

I've only found a 'bug' with IA once, and after submitting a small
example project (not a full project, but one that was cut down to only
show the bug in its own right), it was rapidly fixed - and a new build
made available. I think if you are able to create a very simple example
of the error your are receiving, in a new project, with no (or little)
additional code, you will find the IA team willing to investigate - I
am sure you can understand from a software developers point of view, it
is better to be given a small case that simply shows the problem,
instead of working through a large project looking for the cause.

Unfortunately I can not comment on the telephone support issue you
mention - I personally stick to e-mail / web based support, as
calling abroad from the UK soon adds up!! Maybe it was an issue brought
up due to time differences?

Regards,

Andy Neillans

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From: "Andrew  Neillans" <neillans@gmail.com>
Newsgroups: microsoft.public.dotnet.general,borland.public.delphi.thirdpartytools.general,borland.public.cbuilderx.thirdpartytools,borland.public.delphi.thirdpartytools.general,borland.public.cppbuilder.thirdpartytools
Subject: Re: Mimarsinan InstallAWARE - Read before you buy!
Date: 10 Oct 2005 04:06:17 -0700
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