🚀 go-pugleaf

Dear Sinan

I fully understand and share your view that customers often take
advantage of support and expect free training or coding.
However, I never asked you to do so but offered my project as a
reference to you for investigating a bug without expecting to being
returned to me in working order. That was simply a curtesy on my side
to improve your product for the future as I think it's great in
functionality but needs some work done.
This is different and for a developer and someone who has obviously
been in the business I'd expect that you can see this distinction.

May I also mention that I sent you requests for a company which has
actually purchased your product and now has problems meeting client
deadlines because of infunctionalities in InstallAWARE which were
apraised as great features on your website.
These include problems with .avi files, problems with .bmp files,
problems with .fla files and patching products and objects missing or
displaying incorrectly.
I appreciate that I might have asked you questions besides these issues
but that was purely because the support forum and help didn't provide
an answer. Otherwise I had not contacted you.

Believe me, I've spent more than enough time evaluating InstallAWARE
and think you are not in a position to criticise me for being to
careless trying to get the project in question to work. May I just say,
without sounding full of myself that I've a sound background in .NET
development, Software Quality Assurance and technical authoring and now
what standards I can expect.And I'm not alone as two other very
experienced developers share my views.

May I repeat myself and say that InstallAWARE is an excellent product
being put at a lower rank because of the support and Help File content.
I can understand and know by myself that building up a company is not
easy and I am sure that you must have all hands full and only can
concentrate on the most pressing issues, that is placing the product in
the market. But please don't make the same mistake so much other
companies made and had to learn the hard way. That support is as
important as the product itself. I'm happy to work with you on this if
you can accept objective criticism rather then to reject it.

Now, putting everything aside, are you willing to work with me on the
issues that are obviously a malfunction in InstallAWARE and sort them
out, not only for your customers satisfaction but for the benefit of
your product?

Beast Regards,

Martin
Invent2b - Innovative Property Business Solutions