🚀 go-pugleaf

Dear Sinan


May I first post the reply of yours you sent to me and graciously
allowed me to ammend to this post so everyone can form their objective
opinion.
I'll comment on your reply to my post following this.


From: Sinan Karaca [mailto:sin...@mimarsinan.com]
Sent: 09 October 2005 20:38
To: 'M N Feuersteiner'
Subject: RE: For your attention

Martin


You are entitled to your views, and publicly sharing them.


Unfortunately, your post, and nothing else that I can conceive of, will

cause me (or any other person working at InstallAware) to spoonfeed
you.


If you still have questions - review the license agreement you accepted

when
installing the product, specifically the section on support.


Please feel free to add this email message to the end of your post, I
would
be happy for others to see it as well.


Sincerely,
Sinan


--- Message End


>Unfortunately, we do not have a free service that builds and debugs
>setups for our customers at this time.


At no time did I ask you to build or debug a project for me. The case
is that I actually offered you a project for reference to investigate
an obvious bug in InstallAWARE.


>Since you seemed to be unable to invest any time into the product (as
>evidenced by the gross misunderstanding of some of the support emails
>you were sent), we thought outsourcing your setup might be the right
>thing for your time constraints. I am sorry if it was inappropriate to
>suggest our consulting services for you.


May you please post details of my gross misunderstanding with your
software as I believe that lack of information in help files as well as

bugs do not justify your choice of words. I'm happy for you to post my
messages in full and give you permission to do so. May in return will
you grant me permission to publish your replies to those requests so an

objective view for other users is maintained?


>Seeing that you do not appreciate our prompt support replies, we will
>withdraw the courtesy of free support that was extended to you three
>months after your 30-day support period had already expired.


As you may have seen in my original post, at no time have I disregarded

the speed of replies to requests and actually have thanked you and
pointed out that fact in emails to you. However, the quality of support

was not satisfactionary in my opinion.
You may withdraw support at your discretion but strongly believe that
the initial 30-Day period for the company to which I''ve recommended
your product and who has made a purchase has not ended yet. I'll check
this with them.


I hope you will be pleased that I've passed my spoonfeed age a couple
of years ago but if something is just not working I'll start crying and

hope that its put right.


All I can say dear Sinan, I'm grateful for you entering into this
dialog but sense some hostility in your reply. Maybe this is just my
perception but certainly not one most customers will appreciate.


Anyway, I'd be grateful if you can comment on the other points of my
post such as the content of the help file and the answering machine
when calling the corporate number. Do you have a receptionist?


Best Regards, 


Martin