🚀 go-pugleaf

Just so you know, the gasket failure you encountered is one of
the well known problems on earlier production Neptune washers,
manufactured in the second half of 1999 and all of 2000. Another
problem was the circuit board behind the control panel -- these
routinely failed within 6-9 months and had to be replaced.

Maytag addressed both of these issues in 2001, and Neptune
washers manufactured since then shouldn't encounter the same
problems.

Rick

"washerlessincolorado" <eric_wahl@yahoo.com> wrote in message news:6940af19.0311281104.3ad43283@posting.google.com...
> I bought a Neptune Washer Jan 01 in Ft. Collins CO at an authorized
> Maytag Dealer (the only product they sell). I was willing to pay over
> $1200 (for just a washer) in order to have a machine that would be
> worry free from maintenance issues for at least seven years (after
> buying the extended service warranty that is) and was more than
> guaranteed by the salesperson this washer would WASH those ever large
> comforters (the only reason I would even consider a washer ever being
> worth this type of money).
>
> Well it does not wash comforters any better than the $300 model and it
> tends to tear holes in the fabric as well. As the salesperson stated
> "if you can get it in the machine and shut the door, it will clean
> it", I think they should have said, it will shred it. smile
>
> It has proved to me that home models are not up to laundry mat
> capacity yet, even though they would like to make you think so, in
> order to charge the big bucks.
>
> The biggest issue I have had with Maytag is when it comes to service.
> The friendly guy whose is always asleep at the office because they
> have so few failures, is probably asleep, because they have so few
> customers.
>
> November 2003:
>
> The very week I called my extended warranty service contract number to
> arrange to have the rubber gasket replaced on my beautiful worry free
> Neptune washer (this is the gasket between the door and the drum,
> which had totally separated into cracks along the whole rubber seal)
> happened to be the very same day I called Sears to repair an
> electrical wiring issue on my brand new Sears convection cook top
> range. I have an extended service warranty package with Sears as well.