🚀 go-pugleaf

Comp America is a mail-order company that makes money 
by sending out broken computer systems, and charging 
a high restocking fee on returns.

I ordered their "Dream Machine" computer system. It was 
delivered 10 days later than the promissed date, and a 
dream machine indeed it was: all it was doing was checking 
its RAM (or at least it was making the sound of checking RAM, 
because the monitor remained dark all the time). Also, 
the package did not contain speakers that should be included 
in the computer system. I called CompAmerica right away. 
Their technician told me that I need to send the computer back 
for repair, however this needed authorization of a manager. 
It took me several phone calls to reach the manager: they 
always take your phone number and promise to call you back, 
but they never do. The manager promissed they will arrange 
for UPS to pick-up the computer within 3-5 days and they will 
send me the missing speakers. None of these happened, and 
several phone calls to Comp America didn't help. 

After I asked my credit card for help I received a phone call 
from CompAmerica requesting that I return the computer system 
for a full refund, including my shipping charges. I sent the 
computer system the same day, and after a month I received a 
refund less their shipping charge, and less a restocking fee 
of about $250. (Boy, their shipping people must be making more 
money than O.J.'s laweyers.)

It seems that charging a restocking fee on returned computer 
systems that were never working and were delivered incomplete 
is their regular policy (though it is not spelled out in their 
ad in Computer Shopper). Their answer as to why exactly they
are charging me the restocking fee is different each time I 
call them, and they do not even answer certified letters.

So beware: if you buy from Comp America you may be the next 
happy owner of my "Dream Machine" from hell.

Adam

P.S. If you feel that you are wasting too much time playing 
with a computer, and you dream about a computer with a nice 
dark monitor that would not do anything to distract you (or 
that would not do anything, period) buy your Dream Machine 
from Comp America, 632B El Camino Real, Tustin, CA 92780,
1-800-561-0991.