🚀 go-pugleaf

Adam, I agree that a $250 ReStocking Fee for a 'Broken' Computer is Not
RIGHT !!

Did you write your Credit Card Company about what happened? (they did
say 'Full' refund, which didn't happen! *keep a log of you dealings...

Did you contact Better Business Bureau<s> Locally and Theirs? (some are
on the Internet)

Did you Contact Any Consumer Groups to Help you with this? (there are
lots!)

Did you contact YOUR State Attorney General? (They can Help you get
going in the Right Tract (they do this for a living)

Did you Contact California Atty General? (they've a 800 number) They do
this for a living too... Lots of Consumer Laws out here...

Not 'Picking on Ya' Adam; but, if you give up, they'll KEEP YOUR Money! 

And don't forget - BOTH the Postmaster General and FTC are interested in
Consumer Fraud too!!!

And go to a Local Book Store and get a Guide to Small Claims Court (if
what you say is true, it would appear you have a case, if you can make
it) - or if money is a problem, go to the local Library and ask them
where their Small Claims Court Books are... they are there too!

Ask your Local County/City attory (and BBB) what groups locally can help
you and support you in this?

Good Luck

Adam Strzebonski wrote:
> 
> Comp America is a mail-order company that makes money
> by sending out broken computer systems, and charging
> a high restocking fee on returns.
> 
> I ordered their "Dream Machine" computer system. It was
> delivered 10 days later than the promissed date, and a
> dream machine indeed it was: all it was doing was checking
> its RAM (or at least it was making the sound of checking RAM,
> because the monitor remained dark all the time). Also,
> the package did not contain speakers that should be included
> in the computer system. I called CompAmerica right away.
> Their technician told me that I need to send the computer back
> for repair, however this needed authorization of a manager.
> It took me several phone calls to reach the manager: they
> always take your phone number and promise to call you back,
> but they never do. The manager promissed they will arrange
> for UPS to pick-up the computer within 3-5 days and they will
> send me the missing speakers. None of these happened, and
> several phone calls to Comp America didn't help.
> 
> After I asked my credit card for help I received a phone call
> from CompAmerica requesting that I return the computer system
> for a full refund, including my shipping charges. I sent the
> computer system the same day, and after a month I received a
> refund less their shipping charge, and less a restocking fee
> of about $250. (Boy, their shipping people must be making more
> money than O.J.'s laweyers.)
> 
> It seems that charging a restocking fee on returned computer
> systems that were never working and were delivered incomplete
> is their regular policy (though it is not spelled out in their
> ad in Computer Shopper). Their answer as to why exactly they
> are charging me the restocking fee is different each time I
> call them, and they do not even answer certified letters.
> 
> So beware: if you buy from Comp America you may be the next
> happy owner of my "Dream Machine" from hell.
> 
> Adam
> 
> P.S. If you feel that you are wasting too much time playing
> with a computer, and you dream about a computer with a nice
> dark monitor that would not do anything to distract you (or
> that would not do anything, period) buy your Dream Machine
> from Comp America, 632B El Camino Real, Tustin, CA 92780,
> 1-800-561-0991.

-- 
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Hal 9000 - "Put down those Windows disks Dave.... 
Dave?  DAVE!!"