🚀 go-pugleaf

In article <4at8kn$l0m@news.zNET.net>, cjw3@znet.com (Charles J. Weber, III) writes:
> dtmedin@cca.rockwell.com (David T. Medin) wrote:
> 
> >Is anyone else having success with their USR Sportster Vi voicemail?
> Yes. Mine is working perfectly.  Have multiple mailboxes set up and
> everything works just fine.

Great. Glad you're successful. Unfortunately, from the responses, I'm
part of a growing group having the same problems with voicemail on the
28.8 Vi. The 57K serial speed does not work either, but USR finally
contacted me and said that the 57K thing is a known problem.

> >Mine sometimes leaves the modem off-hook (eternally), quits answering
> >the phone, only takes partial messages, etc. USR tech support has been
> >the MOST pathetic I've ever encountered for any company including the
> >non-English speaking Tiawanese outfits.
> If you are having these problems, take the modem back and get a
> replacement.  If the replacement does the same thing - YOU have the
> porblem with your phone line or computer - not the modem.

You assume, simply, that all of us must buy from a store down the
street. When I've got only one modem, manufactured by a reputable
company and from a reputable mailorder outfit (not that easy to keep
exchanging), I don't plan to be playing yo-yo until I get one that
works. This also doesn't explain why USR's tech support is
non-existant unless you have a simple problem that the FAXback system
can handle. The serial port works fine, as does the computer.

> >Nobody's there. Lots of mailbots and phonemail jails (they must not be
> > using their products
> >either, as their voicemail works, though...). No hints of Sportster
> >voicemail problems anywhere in their automated support system, unless
> >you hear the customers screaming in USR's BBS or Smith Micro
> >Software's BBS (Quicklink). Same problems everywhere.
> The tech support at SmithMicro are there and will answer back - leave
> them a complete detailed message of your problem(s).  Check out their
> WWW site to find out what they would like to know to help solve the
> problem(s).

Been there, done that. All I find is Smith saying to contact USR, just
like all the other Sportster owners having the same problem.  USR
finally contacted me Friday after two weeks of nothing. We'll see what
happens.

> >If you've managed to recover from these problems, please let me know
> >along with any hints. Short of returning these junk modems, USR isn't
> >going to help me.
> USR modems in head to head tests with all of the others consistently
> come in first - across the board.

Yes, in DATA connectivity. That's one major consideration of why I
bought USR in the first place. I would have made another choice if I
would have known their tech support had deteriorated so much since my
first Sportster purchase a long time ago.

Incidentally, the data and FAX portions of the modem work great (as
does the serial port, etc). The voicemail is what is unreliable.

> Oh I see your from IOWA - is it true what the say IOWA stands for?
> Idiots Out Wandering Around??????????????????????????????

Not unless you live here...

-------------------------------------------------------------------
       David Medin            Phone: (319) 395-1862
   Rockwell Collins ATD	      Internet:
     Cedar Rapids, IA	   	dtmedin@cca.rockwell.com
  *The Above Consists of My Opinions Only, and Not My Employer's*

-- 
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       David Medin            Phone: (319) 395-1862
   Rockwell Collins ATD	      Internet:
     Cedar Rapids, IA	   	dtmedin@cca.rockwell.com