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Article #10397

Re: Toys R Us - Worst service ever!

#10397
From: Roy Smith, Jr.
Date: Thu, 27 Jan 2000 00:00
71 lines
4099 bytes
Egghead and OnSale have merged. I have had pleasant experiences with the
latter. We could start a Newsgroup about this topic.
--Roy

"linenw" <linenw@mindspring.com> wrote in message
news:388F1FB2.8711AEF2@mindspring.com...
> I've had a similar experience with Egghead as well.  I bought a computer
from them
> which was defective upon receipt.  They finally 3 months later authorized
a return
> authorization.  I returned the unit and have not been issued credit yet
(six
> months later).  They do no respond to my E-mail.  All I can say is that
you must
> be careful when purchasing items from the net.  Make sure you are dealing
with a
> reputable company.   Obviously Egghead is not reputable, or has not been
reputable
> in this case.  BEWARE OF EGGHEAD!  Anyone with similar horror stories
please
> E-mail me, so we can compare notes.
>
>
> r wrote:
>
> > In article <lP4j4.2829$OL2.105949@tw12.nn.bcandid.com>, "Roy Smith, Jr."
> > <roysmith@coastalnet.com> wrote:
> >
> > > I saw some of there (toysrus) advertising. Tried to visit, but site
was
> > > down. I'm glad I didn't get in. Amazon.com did me right. I got
everything I
> > > wanted, and in a timely manner.
> > > --Roy
> >
> > like Amazon never has problems?  A huge business will have screw ups --
> > Toys R Us gave out 20 million in gift certificates over the holidays to
> > people whose orders they couldn't fill -- people who made 40 dollar
orders
> > still got 100$
> > certificates.  They obviously need to gear up to handle the explosion in
> > volume -- but a few mistakes don't make them evil -- and it is ludicrous
> > to compare one good experience elsewhere -- as if no other organization
> > makes mistakes.
> > >
> > > "Philip Dabney" <pdabney@ltpmail.gsfc.nasa.gov> wrote in message
> > > news:388CAD8D.A2FC40B9@ltpmail.gsfc.nasa.gov...
> > > I am recommending that no one purchase from Toysrus.com.  Both my wife
and I
> > > were attracted to their website by the add on the back of their sale
flyer.
> > > The add said that all the savings in the flyer were available on-line
and
> > > that if the orders were placed by a certain date then an additional
$10
> > > discount would be applied.  On both orders they failed ot apply the
promo
> > > discount, they substituted a smaller less expensive item in the
shipment,
> > > and would not honor the buy this get this free coupons in the flyer,
even
> > > through the flyer stated that these savings were available on-line and
would
> > > "automatically" be applied.  To make matters worse, they were either
> > > unresponsive or when they did respond they seemed to be unable to read
> > > English nd would answer a question we never asked. We have been
wasting time
> > > with our credit card companies disputing the charges.
> > > Bottom line - "Save your self the headache, DO NOT BUY from
ToysRUs.com!"
>
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References: <388CAD8D.A2FC40B9@ltpmail.gsfc.nasa.gov> <lP4j4.2829$OL2.105949@tw12.nn.bcandid.com> <walker-2501000839510001@a198119.n1.vanderbilt.edu> <388F1FB2.8711AEF2@mindspring.com>

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From: "Roy Smith, Jr." <roysmith@coastalnet.com>
Subject: Re: Toys R Us - Worst service ever!
Date: 2000/01/27
Message-ID: <41Nj4.2069$ht4.120990@tw12.nn.bcandid.com>
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References: <388CAD8D.A2FC40B9@ltpmail.gsfc.nasa.gov> <lP4j4.2829$OL2.105949@tw12.nn.bcandid.com> <walker-2501000839510001@a198119.n1.vanderbilt.edu> <388F1FB2.8711AEF2@mindspring.com>
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Newsgroups: misc.kids,misc.consumers,alt.parents-teens,balt.general