Re: Southern Drawls Confuse La. Phone System

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Article #1042

#1042

From: kstahl
Date: Mon, 17 Nov 2003 04:16

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uu wrote:
> November 16, 2003
> Southern Drawls Confuse La. Phone System
> By THE ASSOCIATED PRESS
>  
> 
> SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
> recognition equipment used by the Shreveport Police Department to
> route non-emergency calls.
> 
> A switchover to a lower-tech, touch-tone system -- in which callers
> hear a voice recording they can respond to by pressing a different
> number for each division -- is scheduled for Monday, said spokeswoman
> Kaycee Hargrave.
> 
> The voice-recognition system asked people to name the person or
> department they wanted. More often than not, the system just didn't
> understand, and they wound up at the wrong place, said Capt. John
> Dunn, who oversees police communications.
> 
> ``In Louisiana, we have a problem with Southern drawl and what I call
> lazy mouth. Because of that, the system often doesn't recognize what
> (callers) say,'' he said.
> 
> Interim Chief Mike Campbell knows all too well how frustrating the
> voice recognition system can be.
> 
> ``I can count on one hand when I have been transferred to where I've
> wanted to go, and I know the system. I can imagine how frustrating it
> would be for a citizen,'' he said. 
> 
> 
> 

I have to wonder who the vendor is for the VRU. There are some systems 
that are almost flawless as long as the requested response is just a 
single word. It is, however, one of those things that you get what you 
pay for. If you go with the lowest price, you are bound to get the 
lowest usefulness.

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Subject: Re: Southern Drawls Confuse La. Phone System
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