🚀 go-pugleaf

In article <sfgeorgeDKJEGs.6Ep@netcom.com>,
George Grapman <sfgeorge@netcom.com> wrote:
>: Sorry but over 240,000 individuals do not agree that "Netcom is the
>: worst".  It is only the whiners who cannot understand their own
>: computers that are saying that.  You know the people who have trouble
>: dialing the operator on the telephone.... ;^)
>
>: As a matter of fact "Netcom is the BEST ISP in the USA".
>
>   This is fairly typical of the responses that Netcom offers to 
>recurring problems ie. blame the user or pretend that that the problem 
>does not exist.

The problems the dickhead described are clear indicators that the 
problems reside in either his computer setup or his phone connection.  
Most likely both.  Netcom isn't going to send a tech to configure the 
clown's computer for him or install a direct access line to his local POP 
that will aviod the noise and problems of his current connection.

>   When I sent several complaints to netcom about continuing lockup 
>problems(where the system fails to respond to any command) I finally 
>received a detailed reply listing numerous reasons for this happening all 
>but one of which attempted to fault the customer.

It was your fault.  You were most likely attempting to use the Netluser 
interface instead of the alternitive apps.

>  My main complaint with netcom is not the problems but the company 
>policy which seems to be one of ignoring a problem in the hope that it 
>will go away.

Got me there.

>                                        George
>  P.S. the number that you give means nothing. If we were to use customer 
>counts as a standard then we would all be using AOL.

AOL is not a true ISP.  Netcom is the largest Nationwide ISP in the 
country - becuase more customers are satisfied with it than they are with 
their potential alternitives.



-- 
For some reason, this fortune reminds everyone of Marvin Zelkowitz.