🚀 go-pugleaf

HI:

In general I have had good service from Istar since I signed on from 
another provider.  However, I have had problems shutting down after 
running in good shape and signing in.  If your company is not giving out 
the top software up to date etc and knows of any other ways to have their 
customers machines tweeked to top perfomance which will reduce long term 
problems.  Is there any information such as how to download new Netscape, 
new Pegasus, update baud for higher compression fro source.  This should 
come in very easy readable format from Istar.  I realize that it is 
expensive to have teckies helping all the time but this is not a phone 
system where a four year old can learn it in a few minutes.  Remember it 
is your customers that are your biggest advertisers, if people are not 
happy they will go to another provider like I did.

thanks for asking,

Gary W. Steele

In article <4h59dc$fls@thor.atcon.com>, desroute@atcon.com says...
>
> We am looking for people who are or have experienced any or all of
>the following problems from Istar in Nova Scotia:
>
>        
>        - connection problems
>        - billing errors
>        -unavailability of proper support
>        -e-mail retreival errors
>        -or any other problem which was or is nstn's express 
responsabily 
>        -prepaid services that you feel has not been delivered by nstn
>(paying for service but not receiving) 
>
>We are looking for people that have had problems that can be
>considered as the fault of nstn/istar or their representatives.
>
>If you have experienced any of these problems please e-mail to our
>address the following information:
>
>        -description of your problem
>        -do you have records of the  problems (e-mails, faxes, etc.)
>        -how long you have been living with the problems
>        -what you were told by nstn rep's
>        -any other information you may feel is relevant 
>        -have you quit nstn and joined another isp and why you switched 
>
>If you do not want to add your name don't but names and return e-mail
>address's would be appreciated.
>
>This is just an initial call for people with problems, you will be
>informed of what the nature of this e-mail is in a return message to
>you.
>
>
>"All flames to be extinguished at the door please"
>
>

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