🚀 go-pugleaf

Below is a copy of the email I sent to USN communication after we
switched to them from Ameritech back in October.

Back in early fall, one of your telephone solicitors, caught my wife and
home and talked her into switching from Ameritech, to your company.  A
move I never would have authorized.  After our caller ID was screwed up
in the first month, and items came on the first bill that I didn't
understand, I called your customer service line. After waiting more than
an hour, something that never happens with Ameritech, I hung up and
called Ameritech and switched our service back to Ameritech. I have paid
Ameritech in full for both my lines for the months of November and
December.  I have the copies of the bill available.  Today I received a
bill for your company for the month of December and back payments from
previous month.  Despite what your sales people said, my bill went up
with your company.  That however is irrelevant as I quit your suspect
company back in the month of November.  We have paid your company for
October, the only service we got. I waited on hold for an hour tonight
and heard to email this address.  Please zero out our balance and close
the account and add us to your DO NOT CALL marketing list.  You guys are
the worst utility company I have ever had to deal with.