🚀 go-pugleaf

woods@eci386.uucp (Greg A. Woods) writes:

> Why aren't the Telebit distributors (esp. in Canada) yelling and
> screaming at Telebit to get the official right to do these
> upgrades/swaps?  Such a move would impress me for one, and I expect
> would be well worth the cost to improve customer relations!

   Let me count the reasons!

(1) Telebit distributors?  WHAT Telebit distributors, especially in Canada?  
Once a mainstream item, Telebit modems are now just a tiny dot in the huge 
catalogues of companies like Avnet Computer.

   OK, I shouldn't be tough on Avnet; unlike Merisel and other such companies, 
Avnet reps usually know something about the products they sell.

(2) Why would any distributor want to make a few meagre bucks upgrading modems 
that were shipped directly by Telebit in what is a thinly veiled end-run 
around their markups (and profits) in the first place?

(3) It's hard enough to get decent tech support & service from most 
distributors on products they sold, let alone stuff that they didn't.

   Don't hold your breath waiting for distributors to come to the rescue.  
What surprises me is that Telebit's Canadian customers aren't calling them 
DAILY to remind Telebit that they're being treated like second-class citizens.

Geoffrey Welsh, 7 Strath Humber Court, Islington, Ontario, M9A 4C8 Canada
geoff@zswamp.uucp, [xenitec.on.ca|m2xenix.psg.com]!zswamp!geoff (416)258-8467