🚀 go-pugleaf

Robert Brando (rbrando@chat.carleton.ca) wrote:

: I know this may seem insignifigant, but I will put it up for what it is
: worth.  We do what we can right?  Anyways....
: I went to buy a computer magazine at Novo Club in Merivale mall.  I pulled
: out my Visa for the $6 impending charge as I had no cash on me.  The clerk
: informed me that it was store policy to not allow credit purchases under
: $15.  I asked to speak to the manager.  I got the owner, who was sitting
: at a near-by table reading a paper.  I asked if he was aware that it was
: against his credit agreement with Visa to have a minimum floor charge on
: credit purchases.  He did not even bother to look up from the paper he was
: reading and said that it was store policy, in a take it or leave it kind of
: a voice.  I left and will not shop in a store like NOVO CLUB again, where
: customer service is completely disregarded, and rudeness is the norm at
: the executive level.

If you feel that he was violating his credit agreement with Visa then you 
should call Visa customer service.  I once had a store in an airport try 
and tell me I needed ID to use an American Express Travellers Cheque to 
pay for whatever it was I was buying.  This is very much against AMEX 
policy because there is no way the Travellers Cheque will not be 
honoured, assuming that the counter-signatures match.  I called up AMEX 
from a payphone in the airport because I was stuck there due to a weather 
delay and had a nice chat with AMEX customer support.  They followed up 
by informing the store that AMEX customers were not to be asked for ID 
when using Travellers Cheques, sent them a bunch of instruction kits for 
their employees and sent me a follow-up letter apologizing for the 
inconvenience and telling me what had been done about it.

You should call Visa and complain.

  --G

--
  Gordon Dewis             |  WWW Virtual Library Geography Section is now at:
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