🚀 go-pugleaf

Alex Czarto wrote:
> 
> I recently connected to Spectrum Trading's WWW site, and saw what seemed like
> a really good deal:  A CPU upgrade that will upgrade any 486 CPU to Pentium75
> power all for $125.
> I decided to purchase the product.
> I called their 1-800 number, placed my order, and they told me my credit card
> would be charged for $125 + taxes + some minor shipping charges.
> I waited a week, then when my package arrived, I was shocked out of my pants
> when the UPS devivery guy said that I had to pay a $57 shipping charge!  $57?!
>  On a $125 product?!  Couldn't be.  So I called Spectrum again, and asked what
> was going on.
> They said that a $57 charge was *NORMAL* and that that's how things were.
> They said I could get my $125 back for the product, but I'd still have to pay
> the $57 shipping plus whatever it costs me to send it back to them.  I asked
> them why they didn't tell me about this massive cost, and they said, once
> again, that that's the way things are and that they assumed I knew.
> I asked why they couldn't have sent me the package through regular surface
> mail, and they said that that's impossible, that it could only be sent by UPS
> (Funny, I can send packages anywhere I want with a few bucks of postage).

If you're sending back the product, call your credit card company and 
refuse the charge - let them explain it to your bank!  If you didn't 
keep it, why should you have to pay?  Especially $57!  Even next day air 
across the country shouldn't be $57!
Then maybe a call to the Better Business Bureau....
Good luck!

Jim Demes - demes@udel.edu