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Article #90

Re: *Lousy* OzEmail Service And Attitude To Customers

#90
From: Ron Huttner
Date: Tue, 24 Nov 1998 00:00
110 lines
5483 bytes
Dear "Derek"

In answer to your questions:-

Believe it or not, I do in fact own 2 computers. Both of them are in
perfect working order. 

It is OzEmail that is not.

I also can assure you that I do know how to use both of my computers.

See my Web site at http://www.viclf.asn.au/research.html - which is, in
fact, the subject of a grant to me from the Victoria Law Foundation.

The remainder of your rot is undeserving of any comment.

Ron Huttner

_____________________________________________________________________________

In article <365A3E33.EFDFC4A6@jenkins.net>, derek@jenkins.net wrote:

> Ron Huttner wrote:
> 
> > Dear Mr Frostbite,
> 
> Oh dear...it's Ron Nutter at it again. Everybody say hello to Mr
> Nutter....
> 
> <Crowd> "Hi Ronnie" </Crowd>
> 
> > As a matter of fact, I was completely unaware of the freecall number
> > until today.
> 
> What patch of sand have you had your head stuck in? It's nice to see
> you're finally working yourself free!
>  
> > By the way - you don't appear to be an employee of OzEmail anyway - 
> > but an independent contractor/consultant to it. So the fact remains
> > that OzEmail itself simply ignores its customers' complaints.
> 
> Not so. When customers provide OzEmail and/or Frostbyte with sufficient
> information to solve a problem, they act upon it. I speak from
> experience. With a combination of work/home/Ozephone accounts I've had
> dramas with fixed IP numbers, permanent dial-up modem locks, failed DNS
> resolutions, Ozephone registrations and so on. I have always tried their
> 13/1800 numbers first then post details to the relevant ozemail.*
> newsgroups. 
> 
> Without fail, on each and every occassion I have had the problem
> resolved within 24 hours. The man at whom you are directing your current
> barrage (Steve Frost) has been instrumental in solving 90% of our
> company's internet woes on the connection side of things. The other 10%?
> Well - they were line problems identified by OzEmail and rectified by
> Telstra.
> 
> We've had six or seven ISPs provide or internet connectivity here at
> work. Despite OzEmail's occassional shortcomings, they are still a mile
> ahead on all counts. If you genuinely believe that someone other than
> OzEmail can provide all that you need (service, support, speed etc) you
> should go to them. Now.
> 
> > Being an independent contractor puts you in the delightful "sitting on the
> > fence" position of being able to ignore just about everything I've written
> > tonight - and to only deal with peripheral irrelevancies 
> 
> Oh please - you whingeing tart. Steve has tried to offer help and
> assistance but reply with little except for your sarcastic, cynical
> rebuttals. They are starting to be treated with the contempt they
> deserve. I'm surprised that Steve has helped you as much as he has. In
> the same position, I'd be more inclined to add you to my kill file and
> hope you "went away" than deal with you at all.
> 
> > which is what you have continuously done. The trouble with sitting 
> > on fences is that you end up with nasty haemorrhoids.
> 
> From where I'm sitting, your the biggest "arse grape" on the internet
> today.
> 
> > Do you seriously believe that your ludicrous responses to my serious
> > criticisms of OzEmail's current pathetic **service** are fooling 
> > anyone ?
> 
> Do you seriously believe that your pathetic, child-like rants and
> appeals for support is winning anyone over? Get a clue Ronnie.
> 
> > If so, you really are even sillier than the guy on the pre-recorded
> > "hotline" !! (Or maybe it's you on that line......)
> 
> OK...so you no longer want this resolved. You want a personal flame-war
> with Steve Frost. That's OK with me. Follow-ups set as appropriate.
> 
> > Internet Sites For Lawyers - http://www.viclf.asn.au/research.html
> 
> No wonder you are having browser problems. 420+ kb of HTML in a
> glorified set of all-in-one-page search engine results.....sheeeesh!
> 
> OK - let's see if we can solve your problem, Ronnie. I care for your
> plight - we all do. Let's find the problem step by step:
> 
> Question 1: Do you own a computer?
> 
> (await your reply)
> 
> DJ!
-- 
Ron Huttner
Computerised Legal Research Trainer And Consultant
rshutt@ozemail.com.au        
Internet Sites For Lawyers - http://www.viclf.asn.au/research.html
Technical Details
Message-ID: <rshutt-2411981654450001@slmel3p50.ozemail.com.au>
Path: arc1-ca.pugleaf.net!unknown!not-for-mail
References: <rshutt-2311981401010001@slmel9p34.ozemail.com.au> <73b21a$jhk$1@reader1.reader.news.ozemail.net> <rshutt-2311982017570001@slmel3p32.ozemail.com.au> <73bev4$rql$1@reader1.reader.news.ozemail.net> <3676407a.40577777@news.ozemail.com.au> <73bfka$f04$1@reader1.reader.news.ozemail.net> <rshutt-2311982222360001@slmel13p19.ozemail.com.au> <367a4815.42524747@news.ozemail.com.au> <rshutt-2411980029240001@slmel13p60.ozemail.com.au> <365A3E33.EFDFC4A6@jenkins.net>

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From: rshutt@ozemail.com.au (Ron Huttner)
Subject: Re: *Lousy* OzEmail Service And Attitude To Customers
Date: 1998/11/24
Message-ID: <rshutt-2411981654450001@slmel3p50.ozemail.com.au>
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References: <rshutt-2311981401010001@slmel9p34.ozemail.com.au> <73b21a$jhk$1@reader1.reader.news.ozemail.net> <rshutt-2311982017570001@slmel3p32.ozemail.com.au> <73bev4$rql$1@reader1.reader.news.ozemail.net> <3676407a.40577777@news.ozemail.com.au> <73bfka$f04$1@reader1.reader.news.ozemail.net> <rshutt-2311982222360001@slmel13p19.ozemail.com.au> <367a4815.42524747@news.ozemail.com.au> <rshutt-2411980029240001@slmel13p60.ozemail.com.au> <365A3E33.EFDFC4A6@jenkins.net>
Organization: OzEmail Ltd.
Newsgroups: ozemail.debate,alt.duh,aus.talk.ltuae