Article View: ozemail.debate
Article #91Re: *Lousy* OzEmail Service And Attitude To Customers
From: Ron Huttner
Date: Tue, 24 Nov 1998 00:00
Date: Tue, 24 Nov 1998 00:00
111 lines
5360 bytes
5360 bytes
Dear "Derek" In reply to your question:- I in fact own 2 computers. I do, in fact, know how to use both of them perfectly well. See my web site at http://www.viclf.asn.au/research.html. It has received a grant from the Victoria Law Foundation. Both my computers are working perfectly. It is OzEmail that isn't. The remainder of your utter and complete rot doesn't warrant a reply. Ron Huttner In article <365A3E33.EFDFC4A6@jenkins.net>, derek@jenkins.net wrote: > Ron Huttner wrote: > > > Dear Mr Frostbite, > > Oh dear...it's Ron Nutter at it again. Everybody say hello to Mr > Nutter.... > > <Crowd> "Hi Ronnie" </Crowd> > > > As a matter of fact, I was completely unaware of the freecall number > > until today. > > What patch of sand have you had your head stuck in? It's nice to see > you're finally working yourself free! > > > By the way - you don't appear to be an employee of OzEmail anyway - > > but an independent contractor/consultant to it. So the fact remains > > that OzEmail itself simply ignores its customers' complaints. > > Not so. When customers provide OzEmail and/or Frostbyte with sufficient > information to solve a problem, they act upon it. I speak from > experience. With a combination of work/home/Ozephone accounts I've had > dramas with fixed IP numbers, permanent dial-up modem locks, failed DNS > resolutions, Ozephone registrations and so on. I have always tried their > 13/1800 numbers first then post details to the relevant ozemail.* > newsgroups. > > Without fail, on each and every occassion I have had the problem > resolved within 24 hours. The man at whom you are directing your current > barrage (Steve Frost) has been instrumental in solving 90% of our > company's internet woes on the connection side of things. The other 10%? > Well - they were line problems identified by OzEmail and rectified by > Telstra. > > We've had six or seven ISPs provide or internet connectivity here at > work. Despite OzEmail's occassional shortcomings, they are still a mile > ahead on all counts. If you genuinely believe that someone other than > OzEmail can provide all that you need (service, support, speed etc) you > should go to them. Now. > > > Being an independent contractor puts you in the delightful "sitting on the > > fence" position of being able to ignore just about everything I've written > > tonight - and to only deal with peripheral irrelevancies > > Oh please - you whingeing tart. Steve has tried to offer help and > assistance but reply with little except for your sarcastic, cynical > rebuttals. They are starting to be treated with the contempt they > deserve. I'm surprised that Steve has helped you as much as he has. In > the same position, I'd be more inclined to add you to my kill file and > hope you "went away" than deal with you at all. > > > which is what you have continuously done. The trouble with sitting > > on fences is that you end up with nasty haemorrhoids. > > From where I'm sitting, your the biggest "arse grape" on the internet > today. > > > Do you seriously believe that your ludicrous responses to my serious > > criticisms of OzEmail's current pathetic **service** are fooling > > anyone ? > > Do you seriously believe that your pathetic, child-like rants and > appeals for support is winning anyone over? Get a clue Ronnie. > > > If so, you really are even sillier than the guy on the pre-recorded > > "hotline" !! (Or maybe it's you on that line......) > > OK...so you no longer want this resolved. You want a personal flame-war > with Steve Frost. That's OK with me. Follow-ups set as appropriate. > > > Internet Sites For Lawyers - http://www.viclf.asn.au/research.html > > No wonder you are having browser problems. 420+ kb of HTML in a > glorified set of all-in-one-page search engine results.....sheeeesh! > > OK - let's see if we can solve your problem, Ronnie. I care for your > plight - we all do. Let's find the problem step by step: > > Question 1: Do you own a computer? > > (await your reply) > > DJ! -- Ron Huttner Computerised Legal Research Trainer And Consultant rshutt@ozemail.com.au Internet Sites For Lawyers - http://www.viclf.asn.au/research.html
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<rshutt-2311981401010001@slmel9p34.ozemail.com.au> <73b21a$jhk$1@reader1.reader.news.ozemail.net> <rshutt-2311982017570001@slmel3p32.ozemail.com.au> <73bev4$rql$1@reader1.reader.news.ozemail.net> <3676407a.40577777@news.ozemail.com.au> <73bfka$f04$1@reader1.reader.news.ozemail.net> <rshutt-2311982222360001@slmel13p19.ozemail.com.au> <367a4815.42524747@news.ozemail.com.au> <rshutt-2411980029240001@slmel13p60.ozemail.com.au> <365A3E33.EFDFC4A6@jenkins.net>Show Full Headers
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10eb58,cdfe0ad1f1c44005 X-Google-Attributes: gid10eb58,public X-Google-Thread: 10ff4b,cdfe0ad1f1c44005 X-Google-Attributes: gid10ff4b,public X-Google-Thread: 10bf58,cdfe0ad1f1c44005 X-Google-Attributes: gid10bf58,public From: rshutt@ozemail.com.au (Ron Huttner) Subject: Re: *Lousy* OzEmail Service And Attitude To Customers Date: 1998/11/24 Message-ID: <rshutt-2411981706010001@slmel3p50.ozemail.com.au> X-Deja-AN: 415068702 References: <rshutt-2311981401010001@slmel9p34.ozemail.com.au> <73b21a$jhk$1@reader1.reader.news.ozemail.net> <rshutt-2311982017570001@slmel3p32.ozemail.com.au> <73bev4$rql$1@reader1.reader.news.ozemail.net> <3676407a.40577777@news.ozemail.com.au> <73bfka$f04$1@reader1.reader.news.ozemail.net> <rshutt-2311982222360001@slmel13p19.ozemail.com.au> <367a4815.42524747@news.ozemail.com.au> <rshutt-2411980029240001@slmel13p60.ozemail.com.au> <365A3E33.EFDFC4A6@jenkins.net> Organization: OzEmail Ltd. Newsgroups: ozemail.debate,alt.duh,aus.talk.ltuae