Cingular SIM card upgrade, stop!

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Article #858

#858

From: Bob Fry
Date: Sat, 10 Dec 2005 04:38

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If you have a Cingular phone and get a SIM card in the mail, stop!
Don't install or activate it until you read this.

I have a Cingular Samsung x427 phone (6 months old).  Got a letter
yesterday with a replacement SIM card, "this critical upgrade should
be done ASAP" yada yada.  So I took out the old card, put in the new,
called and they activated the new card.

BZZZZTTT!!  Bad move.  First, even though my phone was relatively new
it couldn't handle the new card and locked up, insisting on a SIM
password.  After entering bad passwords 3 times it's supposed to let
Cingular generate a PUK number, but the card screwed up the phone so
they couldn't do that.  And, since they had changed me to the new SIM
card in their office I couldn't go back to using the old card.

Bottom line, after 30 minutes or longer on the phone in the morning
trying to get this resolved, I then spent 45 minutes in a Cingular
store this evening with the result they're sending me a new phone that
can handle the new card.

This whole thing is FUBAR and someone's head will presumably roll at
Cingular. If you get this letter and new SIM card in the mail, I
recommend you take it to a Cingular store and let them verify your
phone will work with it.

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Newsgroups: sac.general,ca.general,alt.cellular.cingular
Subject: Cingular SIM card upgrade, stop!
From: Bob Fry <bobfry@mailinator.com>
Date: Fri, 09 Dec 2005 20:38:39 -0800
Message-ID: <r78la7n4.fsf@mailinator.com>
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