🚀 go-pugleaf

Hi,

Speedlink was my ISP when Inreach Internet Communications bought them out at
the end of February.  At the time I notified both Speedlink and Inreach via
email that I was canceling my account.  I also called Inreach customer support
to say the same thing.  I was told by Inreach that my account would be
canceled.

A couple of weeks ago I found out that Inreach had billed my credit card
although I do not now have and never had an account with them.  I thought this
was pretty outrageous since I never authorized Inreach Internet Communications
to make charges to my credit card.  I called Inreach customer support and was
told that their billing system had some kind of bug in it, and that there was
only one person (Rita) who could credit my credit card for the charge, but of
course she was unavailable.  I asked if someone else could resolve this for
me.  I was told no.  Fortunately, I was able to get a hold of Rita via email,
and she said the charge would be credited.  As of  today (5/16) not only was
the charge not credited, but I received another charge to my credit card from
Inreach!

Is there any way to stop this unresponsive company from continuing to charge
my credit card? (Besides canceling the card.)   Is anyone else out there
(perhaps ex-Speedlink members) having the same problem?   If so, have you been
able to get this resolved?  I've dealt with Rita (rita@inreach.com, 1-800-
446-7322 ext 3) via email.  I've also sent email to her boss
(markw@inreach.com), but have received no response.  Does anyone out there
know who I should contact to get this resolved?   I'd really appreciate any
help/suggestions with this matter since it seems that Inreach doesn't give a
damn.  Thanks.

David Howell
Dhowell@altavista.net


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