🚀 go-pugleaf

In article <michael.olivier-1005982251420001@192.168.0.2>,
  michael.olivier@iname.com (Michael Olivier) wrote:
>
> I want to warn you about Cosmos Roofing. If you're looking for local
> roofers, you might be interested in my frustrating experience with
> Cosmos.
>
> Cosmos re-roofed us seven years ago, with an eight year "warranty". It
> was even a transferable warranty. Although we weren't thrilled with
> some of the details of their work, everything seemed ok.
>
> But then came a leak. We had a kitchen remodel done five years ago by
> a very responsible, reasonable, respected contractor. Cosmos is
> claiming the contractor damaged the roof when they ran electrical and
> gas across and added a vent, causing the leak we now have. But the
> work the contractor did is nowhere near the leak, and the contractor
> said the Cosmos claim didn't make any sense.
>
> I wanted Cosmos to come out, meet me, and show me exactly what they
> were talking about -- show me how the leak is at all related to the
> kitchen contractor's work. I also suggested we might want a meeting or
> a three-way conference call with the kitchen contractor to resolve
> this. But Carol Cosmos yelled at me, told me I "didn't want to
> understand," interrupted me, and hung up on me, all in a very short
> span of time.
>
> I think I'm a very reasonable person. But I couldn't get a word in,
> she was ranting so hard at me. It really takes a lot to get me so mad
> I'll  hit the touch tone buttons on the phone. When I said she was
> interrupting me, she yelled back that I was interrupting her. So I
> waited while she talked, and when she finished I heard a "click". I
> stared at the phone in disbelief!
>
> She had said she would come out, look at the roof _without_ meeting
> me, and then call me that evening. But I had been through this before
> with her and what she said in the evening didn't match with the roof I
> saw. I wanted her to *show* me, since she was voiding the warranty.
> But she refused to meet me to show me what she was talking about. And
> she said unequivocally that she would not fix any leak on my roof
> without charging me.
>
> A few minutes after she hung up on me, I calmed down, called her back
> and told her not to set foot on my property.
>
> I do not recommend Cosmos to anyone.
>
> Any roofer recommendations?
>
> --Michael
>

Sounds to me like you what you have is several people pointing fingers at each
other without the benefit of an objective analysis of the problem. I suggest
you get a reputable roofer in your area to come out and look at the problem.
Ask for a written estimate for repairing the roof. At the same time, ask the
contractor to tell you what (in his professional opinion) caused the leak?
Don't forget to tell him/her that you had some remodeling work done since the
roof work was performed 7 years ago. I doubt that the roofing contractor could
say with certainty that the roofer did a crummy job, or the remodeling
contractor screwed up.  However, he could perhaps provide you with a plausible
explanation that makes sense to you.

Some things to consider here:

1. You are now seven years into a roof warranty of 8 years.  Not bad I would
say.  If the leak is due to poor workmanship, it probably would have failed
sooner.

2. The work done by the remodeling contractor could have disturbed the roof
covering.  If they installed a vent and cut an opening in the roof, it most
certainly did disturb the roof covering. Leaks don't always occur at the
source of water entry.  The location where the vent was installed could be
some distance away from where the leak is. But if the vent was improperly
flashed, water could be coming in at that location and settling in a different
spot. I can't comment about the wiring, sounds like the electrical work would
be less likely to be the cause.

3. The leak could be resulting from sloppy workmanship on the part of both
contractors. If this were the case, perhaps you could get both of them to
contribute something towards the cost of repairs.

4. The leak could be the result of a new problem totally unrelated to either
contractor.  Like perhaps the gutters are clogged and water is coming in under
the eaves. You might want to climb up on the roof and do a visual inspection
yourself to avoid any embarassment.

There's no simple answer to the dilemna.  But check it out yourself, then get
a professional to do the same.  Chances are when all is said and done, you may
end up getting a new roof since you were due for one shortly anyway. You
didn't mention what type of roof you have shake, tile, composition shingle,
tar & gravel, etc. But if you do get a new roof, hire a reputable contractor
and pay for quality materials. The warranty period is directly related to what
you are willing to pay for.  In this case, I would say the roof over your head
is worth paying more for.

ML
baylynx@wenet.net


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