🚀 go-pugleaf

I want to warn you about Cosmos Roofing. If you're looking for local
roofers, you might be interested in my frustrating experience with
Cosmos.

Cosmos re-roofed us seven years ago, with an eight year "warranty". It
was even a transferable warranty. Although we weren't thrilled with
some of the details of their work, everything seemed ok.

But then came a leak. We had a kitchen remodel done five years ago by
a very responsible, reasonable, respected contractor. Cosmos is
claiming the contractor damaged the roof when they ran electrical and
gas across and added a vent, causing the leak we now have. But the
work the contractor did is nowhere near the leak, and the contractor
said the Cosmos claim didn't make any sense.

I wanted Cosmos to come out, meet me, and show me exactly what they
were talking about -- show me how the leak is at all related to the
kitchen contractor's work. I also suggested we might want a meeting or
a three-way conference call with the kitchen contractor to resolve
this. But Carol Cosmos yelled at me, told me I "didn't want to
understand," interrupted me, and hung up on me, all in a very short
span of time.

I think I'm a very reasonable person. But I couldn't get a word in,
she was ranting so hard at me. It really takes a lot to get me so mad
I'll  hit the touch tone buttons on the phone. When I said she was
interrupting me, she yelled back that I was interrupting her. So I
waited while she talked, and when she finished I heard a "click". I
stared at the phone in disbelief!

She had said she would come out, look at the roof _without_ meeting
me, and then call me that evening. But I had been through this before
with her and what she said in the evening didn't match with the roof I
saw. I wanted her to *show* me, since she was voiding the warranty.
But she refused to meet me to show me what she was talking about. And
she said unequivocally that she would not fix any leak on my roof
without charging me. 

A few minutes after she hung up on me, I calmed down, called her back
and told her not to set foot on my property.

I do not recommend Cosmos to anyone.

Any roofer recommendations?

--Michael