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Article #1116

Re: How to build obsolescence into an appliance.

#1116
From: Trevor
Date: Sat, 16 Feb 2002 07:45
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"J D Leister" <johndk@senet.com.au> wrote in message
news:3C6DE457.35A204AC@senet.com.au...
> I can't comment on any of your points as they
> all make perfect sense to me.....
>
> but I can recall a good experience in that during
> the 80's and 90's I bought a lot of stuff from
> Tandy such as shortwave radios and a few CD Players
> and every time I made a purchase it was on the
> grounds that I also purchase the service manual
> to go with them and surprisingly they were quite
> willing to provide these items.....

A very good idea that is done by some large companies, as well as myself in
the 70's and 80's. You get a better price if the sale depends on their
supplying the service manual. And you don't have to wait weeks trying to get
it when something goes wrong. You do end up with some service manuals you
never use though. But I'm always happy when I don't need them :-)
These day's I don't bother for consumer goods. They are not usually economic
to repair. The problem is not just one of increased repair costs, but the
advantage of lower purchase costs, in relative dollars.

Trevor.
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References: <3C6C29B2.B5BAB397@ihug.co.nz> <3C6DE457.35A204AC@senet.com.au>
Subject: Re: How to build obsolescence into an appliance.
Date: Sat, 16 Feb 2002 18:45:22 +1100
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