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Article #381

Re: Big Brother Radio Shack

#381
From: Gantt Edmiston
Date: Tue, 03 Nov 1992 04:49
51 lines
3259 bytes
zeta%tcscs@idss.nwa.com (Gregory Youngblood) writes:

>I've actually talked to some ex-rs managers, they told me RS had a policy,
>(at least this is what they said, so it could be wrong) of not hiring someone
>experienced in electronics or who knew much, because then they : 
>(I'm paraphrasing, as I don't remember the details)
>(1) might work too long with a single customer helping the customer
>    build/do whatever it is he wants to do
>(2) might confuse the customer,
>(3) might go, no you don't want to do that, you want to do this instead.

>Does anyone know if this is true?  It certainly seems to be.....

I can vouch for this practice.  Years ago (oh around 1978 or so) I applied
for a sales jobs after seeing a "Help Wanted" sign at the local Radio
Shack.  I was much more active in electronics then.  (if you didn't move
fast enough, I'd breadboard you!)  Anyway, after spending a fortune on
kits and discrete stuff I decided that it would be *neat* to have a 
job at Radio Shack so I could get the employee discount.  Personally, I
thought it would be a breeze so I signed up.  I had to fill out a 
rather lengthy questionnaire and take a lie detector test.  (yea, they
were legal back then)  The LD operator called the local manager
and said that I had "passed" the test and then I was asked to go see
the manager for the interview.  Well, I guess this is where I blew it.

I went in and the manager looked over the questionnaire and asked me
all about my hobbies and such.  I told him about my interest and
knowledge of electronics.  I told him how I felt that I could better
assist customers because I "knew" a little more about the items
sold in their stores.

Well, it was as if I had cussed his mother.  He told me "No, thanks",
"You're overqualified!".  WHAT!  I asked and was persistent.  He 
finally relented and told me *exactly* the things you outlined above.
Apparently Radio Shack wants *salesmen* and not people who can
actually _help_ you.  He told me that if he hired me, I would have
a tendency to get involved with customer projects and that would
be bad for sales.

So YES, they do hire mindless sales droids and pump them full
of all that sales crap that have given them the rep. we discuss today.
Thank God I didn't get hired ;-)
 

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From: sasbge@unx.sas.com (Gantt Edmiston)
Newsgroups: sci.electronics,alt.privacy
Subject: Re: Big Brother Radio Shack
Message-ID: <sasbge.720766161@ant>
Date: 3 Nov 92 04:49:21 GMT
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