🚀 go-pugleaf

ntucker@vax.hanford.org (Neal Tucker) wrote in message news:<9mkjj7$54$1@vax.hanford.org>...
> Philip J. Koenig  <See_email_@ddress_below.This_one_is.invalid> wrote:
> >
> >It's been a while since I surfed your website, but it's not
> >at all surprising Mr Detke had issues with finding the right
> >information because almost every time I've done the same at 
> >your site I came away either confused or frustrated.
> 
> Seconded.  I went looking for the Sonic DSL services as well
> and spent a few minutes wondering if I was on the right site.
> I kept searching for a link that said "products" or "services"
> somewhere.
> 
> Out of curiosity, can anyone comment on the real-world
> reliability of the WDSL Sonic offers?  I've got reliability
> troubles with my current DSL ISP (XO Communications, formerly
> Concentric) because they can't keep their network in working
> order (although the DSL link itself stays up pretty solidly).
> 
> They have one router in particular, which I've reported to
> them repeatedly, that just can't keep its shit together.
> Since I spend so much time pinging it and the router one
> hop prior, I've given them their own special names:
> 
> 207.88.3.66 fucker      # XO's problem router
> 64.220.0.49 prefucker   # one hop before problem router
> 
> -Neal Tucker


XO Communications is totally out of control.  In addition to my DSL
being down on and off for two weeks, they are unable to spool mail
down to me from the queue at custmail.concentric.net .  When I asked
to be transferred to an engineer in the department that is responsible
for the custmail.concentric.net server(s), I was informed that as a
matter of policy they could not transfer me to an engineer.

Bottom line is that we've lost days of E-mail because they couldn't or
wouldn't assist a customer in retrieving e-mail that was in their
queue due to an Internet outage on their line.  Unbelievable!

I've already switched ISPs and will advise my other clients who use XO
to do the same.

-Mike